The “Charge of the Byte Brigade” and a socio-technical response

Clegg, Chris W.; Gray, Melanie Older; Waterson, Patrick

doi:10.1006/ijhc.1999.0287

Cited by 19 publications

(12 citation statements)

References 35 publications

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“…The workshop evaluation data that we collected, revealed that participants consistently reported that hearing the experiences, challenges and views of other stakeholders had been both positive and surprising -"enlightening", "thought-provoking" and "interesting" -and thus a clear strength of the SST. This is consistent with socio-technical systems theory which advocates that all of the stakeholders involved in a given system (e.g., end-users, managers, designers, human resource experts and clients) should be involved in the design, development and implementation processes associated with it (e.g., Clegg, Older Gray & Waterson, 2000;Clegg & Walsh, 2004;Mumford, 2006). The additional benefits of such involvement include:…”

Section: Involves Stakeholders In the Processsupporting

confidence: 74%

Systems scenarios: a tool for facilitating the socio-technical design of work systems

et al. 2017

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The authors wish to acknowledge his tremendous contribution to the early drafts of this paper, and also to the field of organizational psychology and the design of sociotechnical systems, to which he dedicated his career. AbstractThe socio-technical systems approach to design is well documented. Recognising the benefits of this approach, organizations are increasingly trying to work with systems, rather than their component parts. However, few tools attempt to analyse the complexity inherent in such systems, in ways that generate useful, practical outputs. In this paper, we outline the 'System Scenarios Tool' (SST), which is a novel, applied methodology that can be used by designers, end-users, consultants or researchers to help design or re-design work systems.The paper introduces the SST using an example of its application, and describes the potential benefits of its use, before reflecting on its limitations. Finally, we discuss potential opportunities for the tool, and describe sets of circumstances in which it might be used. 3 Practitioner SummaryThe paper presents a novel, applied methodological tool, named the "Systems Scenarios Tool". We believe this tool can be used as a point of reference by designers, endusers, consultants or researchers, to help design or re-design work systems. Included in the paper are two worked examples, demonstrating the tool's application.

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Section: Involves Stakeholders In the Processsupporting

confidence: 74%

Systems scenarios: a tool for facilitating the socio-technical design of work systems

et al. 2017

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“…The implication of this 'social constructivist' perspective [31] is that very similar organisations can experience radically 'different outcomes with the same technology' [p. 69]. Consequently, systems developers must move away from their traditional, deterministic views of the IT artifact, and embrace a sociotechnical perspective that actively encourages systems developers to jointly design the social and technical elements of a system [10].…”

Section: A Socio-technical Approaches To Systems Developmentmentioning

confidence: 99%

Re-envisioning the role of benefits realisation in a world dominated by robots

Doherty

2016

2016 IEEE Tenth International Conference on Research Challenges in Information Science (RCIS)

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. However, as automated technologies are increasingly being introduced on the basis that they deliver more cost-efficient solutions than their human counterparts, important questions needs to be asked about how value should be defined in a world that is increasingly dominated by robots. Consequently, the aim of this work-in-progress paper is to explore, using the literature, how automated systems continue to replace the human agent, in a growing number of organisational contexts, before looking at how tools such as benefits realisation, may need to be modified to ensure that there is an appropriate balance between the social and the technical in the planning of future IS/IT investments. In so doing, this essay seeks to develop a provisional research agenda, which will hopefully help to shape future contributions to the domains of benefits realisation, sociotechnical approaches and IT evaluation.

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“…Manufacturing organizations now need to focus more on the quality of their products and services to ensure they address the needs and requirements of customers, i.e., moving from a technical-product focus, to a service-customer focus. A key process that is often overlooked is to identify end-user requirements and establish an effective partnership with the customer [ 19 ].…”

Section: Figmentioning

confidence: 99%

“…For this reason, in order to achieve optimal design, both aspects need to be jointly understood and designed together [ 17 , 22 ]. Failure to consider wider work systems is attributed to the limited uptake and failure of many technology projects [ 19 ]. The introduction of new technology often leads to unforeseen changes in work processes and the characteristics of users themselves can influence the adoption of technology [ 1 , 25 ].…”

Section: Key Sum M Ary Pointsmentioning

confidence: 99%