Systems scenarios: a tool for facilitating the socio-technical design of work systems

Hughes, Helen; Clegg, Chris W.; Bolton, Lucy E.; Machon, Lauren C.

doi:10.1080/00140139.2017.1288272

Cited by 55 publications

(43 citation statements)

References 57 publications

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“…In the long run, these practices will contribute to sustainable practices, the benefits of which will carry over successive projects. Overall our findings emphasize the need to embed communication elements within the emerging suite of sociotechnical and user-centered methodological tools (Hughes, Clegg, Bolton & Machon, 2017), which can be used as a point of reference by practitioners to help implement complex mHealth solutions.…”

Section: Macro-level Strategies For Increased Acceptance Of Lhwsmentioning

confidence: 75%

One Size Does Not Fit All: The Importance of Contextually Sensitive mHealth Strategies for Frontline Female Health Workers

Tariq

Durrani

2017

Mobile Communication in Asia: Local Insights, Global Implications

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mHealth solutions represent an exciting new frontier in the fight against myriad health challenges faced in the developing world, where the use of mobile phones has become pervasive across various socioeconomic boundaries. The principal users of these solutions are frontline healthcare workers; mostly women, often working at the lowest rung of health hierarchy. The distinctive value of this workforce lies in its ability to successfully deliver health services whilst being sensitive to the culture and context of their communities. Since these women are from the client communities, they can speak to them in ways outsiders cannot. Using a contextualized case study of lady health workers (LHWs) working in rural areas of Pakistan, this chapter demonstrates how the potential represented by such frontline health workers can be maximized. To this end, it draws upon in-depth longitudinal qualitative accounts of eight LHWs involved in a 2-year pilot mHealth project to improve antenatal health care. This chapter uncovers how sociocultural barriers-such as prohibitive financial concerns and gender-based discriminationinhibit acceptance of mHealth solutions in Pakistan. The study found that these barriers adversely impact both LHWs' initial adoption of mobile devices as well their inclination to continue using mHealth solutions. This chapter explores how macro-and micro-level communication strategies can be used to ease these barriers. It also explores how LHWs themselves can use mobile technology to better connect with their client communities. If mHealth is to be the brave new frontier in the domain of health innovations, we need to do more to understand the finer points of its contextually sensitive applications. This chapter seeks to explore how this can become a reality for rural areas of Pakistan.

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Section: Macro-level Strategies For Increased Acceptance Of Lhwsmentioning

confidence: 75%

One Size Does Not Fit All: The Importance of Contextually Sensitive mHealth Strategies for Frontline Female Health Workers

Tariq

Durrani

2017

Mobile Communication in Asia: Local Insights, Global Implications

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“…Finally, the traditional approaches highlighted in Section 2.1 above have been criticised because they do not consider visibly and methodologically the human interactions with systems [6,46] which are inextricable parts of aircraft operations and are closely related to the development and application of MEL. Due to the interconnectedness of elements and processes that increase the complexity of modern systems, there is a need for more holistic and nonlinear frameworks to system safety analysis.…”

Section: Discussionmentioning

confidence: 99%

“…al. [46] recommends the Systems Scenarios Tool (SST), while Mumford [48] introduced the Effective Technical and Human Implementation of Computer based System (ETHICS) tool. Although each approach is accompanied by limitations in its endeavour to understand and deal with complexity, these tools suggest a more structured path to socio-technical systems modelling and offer a dynamic approach to systems safety engineering.…”

Section: Discussionmentioning

confidence: 99%

Development of the Minimum Equipment List: Current Practice and the Need for Standardisation

2020

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As part of the airworthiness requirements, an aircraft cannot be dispatched with an inoperative equipment or system unless this is allowed by the Minimum Equipment List (MEL) under any applicable conditions. Commonly, the MEL mirrors the Master MEL (MMEL), which is developed by the manufacturer and approved by the regulator. However, the increasing complexity of aircraft systems and the diversity of operational requirements, environmental conditions, fleet configuration, etc. necessitates a tailored approach to developing the MEL. While it is the responsibility of every aircraft operator to ensure the airworthiness of their aircraft, regulators are also required to publish guidelines to help operators develop their MELs. Currently, there is no approved standard to develop a MEL, and this poses a challenge to both aviation regulators and aircraft operators. This paper reviews current MEL literature, standards and processes as well as MEL related accidents/incidents to offer an overview of the present state of the MEL development and use and reinstate the need for a systematic approach. Furthermore, this paper exposes the paucity of MEL related literature and the ambiguity in MEL regulations. In addition, it was found that inadequate training and guidance on the development and use of MEL as well as lack of prior experience in airworthiness topics can lead to mismanagement and misapplication of the MEL. Considering the challenges outlined above, this study proposes the combination of system engineering and socio-technical system approaches for the development of a MEL.

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“…The relationship between colour and brand success has also been established in the literature . It may, therefore, be concluded that, in the areas of product and work system design as well as inclusive design (also known as universal design or design for all, which addresses the need for designing products and environments that meet the needs of the widest possible audience ‐ see, for example, http://www.inclusivedesigntoolkit.com), a more appropriate application of colour in the inclusive design of interfaces can have a significant impact on user performance and experience.…”

Section: Colour Ergonomicsmentioning

confidence: 97%

Colour and ergonomics: On the selection of a “colour of the year”

Heidarimoghadam

Mortezapour

Mosaferchi

et al. 2019

Color Research & Application

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The key role of colour in ergonomics has been emphasized by a number of researchers and design professionals. Although several research studies have been published regarding the use of colour in ergonomics, there are still some areas that need to be considered. The issue of deciding a “colour of the year” is an example, which represents a new challenge for researchers in the field of ergonomics. This is of particular interest considering the fact that the nature of research on the selection of a “colour of the year” is generally based on user experience. This paper argues that ergonomics should play a more prominent role in this field to ensure better user experience and performance. This paper highlights specific areas that need further study and development.

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Systems scenarios: a tool for facilitating the socio-technical design of work systems

Cited by 55 publications

References 57 publications

One Size Does Not Fit All: The Importance of Contextually Sensitive mHealth Strategies for Frontline Female Health Workers

One Size Does Not Fit All: The Importance of Contextually Sensitive mHealth Strategies for Frontline Female Health Workers

Development of the Minimum Equipment List: Current Practice and the Need for Standardisation

Colour and ergonomics: On the selection of a “colour of the year”

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