The Challenges of Bank Syariah Indonesia Post-Merger

Abstract

Bank Syariah Indonesia (BSI) was officially merged on February 1, 2021. After the BSI merger, management have to face various challenges both internal and external to the company. This research is a descriptive study with qualitative methods and uses secondary data from various literatures. This study aims to examine the challenges of post-merger BSI both internal and external to the company. Several challenges must be faced by the company from the internal side, such as: differences in work culture, integration of systems, products, and services, as well as organizational restructuring. Meanwhile, the challenges from the external side of the company are: low literacy, inclusion and market share of sharia banking, different characteristics of customers from the three legacy banks that require good communication from BSI's human resources, demands to produce competitive and innovative products and improve performance.