The Case for “Living” Models

Creelman, Valerie

doi:10.1177/1080569912442981

Cited by 11 publications

(18 citation statements)

References 41 publications

(72 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In other words, the phrasing of the job refusal seemed to have no relation to applicants’ reactions to the letters. This finding is aligned with scholarship that has rejected previous recommendations to phrase bad news indirectly (Creelman, 2012; Locker, 1999; Smith et al, 1996).…”

Section: Resultssupporting

confidence: 80%

“…that has rejected previous recommendations to phrase bad news indirectly (Creelman, 2012;Locker, 1999;Smith et al, 1996).…”

Section: How Did Participants Feel About the Academic Job-refusal Letmentioning

confidence: 96%

“…Numerous articles have described the bad-news formula—a widely used structure for writing bad news in a way designed to reduce its negative impact (e.g., Creelman, 2012; David & Baker, 1994; Locker, 1999). This formula has four parts: a neutral buffer that identifies the topic but does not state the bad news an explanation of the bad news that does not emphasize the recipient’s shortcomings or errors a clear statement of the bad news phrased in an indirect manner that focuses on the situation rather than the recipient a positive closing that rebuilds goodwill …”

Section: Literature Reviewmentioning

confidence: 99%

“…Numerous articles have described the bad-news formula-a widely used structure for writing bad news in a way designed to reduce its negative impact (e.g., Creelman, 2012;David & Baker, 1994;Locker, 1999). This formula has four parts:…”

Section: Traditional Advice For Bad-news Correspondencementioning

confidence: 99%

“…Locker (1999) argued that the bad-news formula is generally ineffective: Buffers and positive endings are unnecessary (p. 19), explanations are only effective in certain cases (p. 20), and clarity is far more important than an indirect style (p. 25). Likewise, Creelman (2012) argued for the need to update the formula in order to better serve the varied contexts of bad-news correspondence. Limaye (1988) found that article rejection letters often used a direct approach, with the bad news in the first paragraph.…”

Section: Traditional Advice For Bad-news Correspondencementioning

confidence: 99%

See 4 more Smart Citations

We’ve Selected a Candidate Who More Closely Fits Our Current Needs: A Genre Analysis of Academic Job-Refusal Letters

Thominet

2019

Journal of Business and Technical Communication

View full text Add to dashboard Cite

For many, the academic job-search process involves experiencing rejection, self-doubt, and depression. And a common form of communication during this process—job-refusal letters—can reinforce these negative experiences. This article uses rhetorical genre analysis to study 131 academic job-refusal letters and the applicants’ perceptions of these letters. First it constructs a model of the common genre moves in the sample of letters, giving specific examples of variation in these moves. Then it correlates these moves with the applicants’ perceptions of the letters they received, analyzing the results for statistically significant variations in patterns of applicant perceptions. Based on these analyses, the author argues that the most typified genre moves do not contribute to applicants’ feeling valued. Instead, letters building goodwill through less typified moves and language are often more effective. Ultimately, he argues that we can make the job-search process more humane by attending to the specifics of the full range of interactions between applicants and institutions.

show abstract

Section: Resultssupporting

confidence: 80%

“…that has rejected previous recommendations to phrase bad news indirectly (Creelman, 2012;Locker, 1999;Smith et al, 1996).…”

Section: How Did Participants Feel About the Academic Job-refusal Letmentioning

confidence: 96%

Section: Literature Reviewmentioning

confidence: 99%

Section: Traditional Advice For Bad-news Correspondencementioning

confidence: 99%

Section: Traditional Advice For Bad-news Correspondencementioning

confidence: 99%

See 3 more Smart Citations

We’ve Selected a Candidate Who More Closely Fits Our Current Needs: A Genre Analysis of Academic Job-Refusal Letters

Thominet

2019

Journal of Business and Technical Communication

View full text Add to dashboard Cite

show abstract

Theory versus practice

Clerck

Decock

Vandenberghe

et al. 2019

ETC

View full text Add to dashboard Cite

In this paper, we investigate the attention given to and the impact of interpersonal, people-oriented and transactional, problem-oriented stance in English complaint refusals in business correspondence. The analysis is based on a sample analysis of English e-mail sequences from a Belgian multinational as well as experimental research that probes into the effect of interpersonal strategies on customer outcomes. The sample analysis shows a sharp contrast between theory and practice: while the need for supportive language and interpersonal attention are standard items in textbook instructions, the data show little alignment with the customer through expressions of regret, gratitude, or empathy. The experiment, in its turn, shows a positive impact of interactional stance on interactional justice but little to no impact on satisfaction, perceived professionalism, and loyalty. This raises a number of questions regarding best practice and best practice models.

show abstract

Taking Your Talents to Business Communications

Manisaligil

Bilimoria

2016

Journal of Management Education

View full text Add to dashboard Cite

We describe an in-class activity that helps students improve their skills in media selection and use to reinforce effective communication. The activity builds on media richness and channel expansion theories through an examination of the media selection and use of NBA athlete LeBron James and Cleveland Cavaliers majority owner Dan Gilbert during James’s career moves. We utilize three minicase studies highlighting James’s and Gilbert’s videos and open letters. We provide guidelines for preparing and implementing the activity and present students’ reactions through their in-class participation and quantitative survey responses. Student evaluations, collected from both a required undergraduate course and a graduate elective course, indicate that students found this activity engaging and effective in achieving the learning objectives. In addition to business communication courses, this in-class activity may be used in other courses including organizational behavior, introduction to business and management, leadership, human resources management, introduction to public relations, and crisis management.

show abstract

The Case for “Living” Models

Cited by 11 publications

References 41 publications

We’ve Selected a Candidate Who More Closely Fits Our Current Needs: A Genre Analysis of Academic Job-Refusal Letters

We’ve Selected a Candidate Who More Closely Fits Our Current Needs: A Genre Analysis of Academic Job-Refusal Letters

Theory versus practice

Taking Your Talents to Business Communications

Contact Info

Product

Resources

About