The Cabin Crew Blues. Middle-aged Cabin Attendants and Their Working Conditions

Abstract

This article examines how an airline company uses the labor of a group of middle

Fatigue risk management for cabin crew: the importance of company support and sufficient rest for work-life balance—a qualitative study

“…Despite these limitations, the study findings contribute to an increased understanding of the causes and consequences of cabin crew fatigue. Many of the key factors contributing to cabin crew fatigue that were identified in the present study have been reported previously 1,3,5,6,9,42,43) . However, unlike previous studies, cabin crew in this study all had experience with ULR flights, for which FRMS processes were put in place by the airline to manage the associated fatigue risk.…”

“…While the physiological causes of fatigue are sleep loss and circadian disruption 2) , participants also identified a range of additional contributing factors at work and outside of work, including: insufficient rest, high workload, the work environment, a lack of company support and Industrial Health 2020, 58, 2-14 insufficient fatigue management training. Most of these factors have been identified previously 1,3,5,6,9,42,43) . However, the present study also highlights the importance of sufficient rest not only for obtaining adequate recovery sleep but also for achieving a work-life balance.…”

Task Performance Repair by Emotions of Human Service Employees

“…First, contemporary human service employees (flight attendant) may perceive certain kind of role ambiguity in the changing industrial climate, even though they clearly understand their roles; the main tasks for flight attendants are security, safety and customer service with hospitality. An explanation may be that the contemporary aviation is no longer only a luxury experience for the privileged few customers and has become a mass transportation with other characteristics turning to a passenger group that is more heterogeneous, including business people, casual travelers, holidaymarkers, and commuters with other requirements [28]. Therefore, the presentation of the customer service of flight attendants has gradually changed, for example, the service should be rapid for more passengers.…”

“…Therefore, there are many dimensions of climate (e.g., safety, service, or innovation) [21]. In the recent airline industry, there is an ongoing trend (or climate) to employ as few people as possible to do as much possible [28]. Another trend is increasing demands of employee flexibility to meet variations in the employee's needs and growing job insecurity [28].…”

“…In the recent airline industry, there is an ongoing trend (or climate) to employ as few people as possible to do as much possible [28]. Another trend is increasing demands of employee flexibility to meet variations in the employee's needs and growing job insecurity [28]. Moreover, as information technology has advanced, IT and the automated machines have begun substituting the employees' work.…”