The assessment of end-user training needs

IT knowledge integration capability and team performance: The role of team climate

“…Autonomy climate not only has a positive effect on information sharing, collaboration, and knowledge use, but also activates a team learning process (Zellmer-Bruhn & Gibson, 2006), that is the collective acquisition, combination, creation, and sharing of knowledge by teams (Argote, 1999). Moreover, in order to effectively leverage IT, team members need to acquire and integrate their knowledge concerning the way the technology may support team tasks (Attewell, 1992;Lassila & Brancheau, 1999;Nelson, Whitener, & Philcox, 1995;Rogers, 2003;Sein, Bostrom, & Olfman, 1999;Sharma & Yetton, 2007). Information (e.g.…”

Experience effects on the accuracy of self-assessed user competence

“…Managing the learning process presents many issues and challenges for both organizations and employees [7,46] and one of the most challenging phases of the process is in assessing training needs [38]. It requires indepth assessment of the individual, the task, and the organization to determine what training is required [26,27,19]. It is difficult to design training content or determine the most appropriate mechanism for delivery without first understanding users' needs.…”

An Empirical Analysis of the Relationship Between IT Training Sources and IT Value

“…With regard to Compeau et al's (1995) three phases of training, this paper focuses on the second phase, the formal training and learning phase, and more specifically on training sources. Thus this research complements other studies analyzing the initiation phase (e.g., Nelson, Whitener, & Philcox, 1995), the formal training and learning phase with regard to training methods (e.g., Laghos & Zaphiris, 2007;Yi & Davis, 2001), and the post-training phase (e.g., Kay & Thomas, 1995). Nelson et al (1995) consider that needs assessment sets the stage for effective end-user training.…”