The Application of TQM in Kerala's Public and Private Manufacturing Organizations that Hold ISO 9000 Certification

Abstract

It is beyond dispute that manufacturing organizations, both governmental and commercial, are economically significant in emerging countries. Regardless of their size and annual revenue, many manufacturing companies in Kerala, both in the public and private sectors, hold ISO 9000 certification. In this study, the use of Total Quality Management (TQM) in Kerala's public and commercial manufacturing organizations that have earned the ISO 9000 certification is examined. The quantity of ISO 9000 certified public and private manufacturing organizations in Kerala that practice quality circles is specified. The study makes an effort to assess any variations in TQM practice across Kerala's private and public sector ISO 9000 certified manufacturing organizations. An extensive literature review and expert interaction resulted in the identification of a conceptual framework for the TQM factors in Keralan industrial organizations. A valid and trustworthy survey was created to evaluate the level of TQM implementation in Kerala's public and private manufacturing organizations that hold ISO 9000 certifications. Thirty manufacturing organizations in Kerala's public and private sectors, each with 63 managers, were surveyed to acquire the primary data. SPSS was used for data analysis. The study validates the claim that Total Quality Management (TQM) is practiced in Kerala's private sector and private ISO 9000 certified manufacturing organizations indistinguishably from one another. The formulation of suggestions to enhance the application of Total Quality Management (TQM) in Kerala manufacturing organizations with ISO 9000 certification

Service level And Logistic Performance: An Implementation Of Sustainable Quality Assessment

“…To be able to create products without defects (Zero defects), several theories exist and state that TQM has the goal of creating a management system in an organization so that it can be optimal in all aspects of products and services which are important things for customers (Chidambar & Byali, 2022). Service quality is an expected level of excellence where control over the level of excellence aims to meet customer needs (Chidambar & Byali, 2022). Service quality is defined as the delivery of services that will exceed the level of customer interest (Rizkyansyah et al, 2021).…”