The accessibility of BBC television to users with disabilities: from the law to user satisfaction

Abstract

Universal accessibility to public television guarantees the fundamental right to receive media information and promotes social inclusion. British audiovisual regulations impose minimum quotas for subtitling, audio description, and sign language to make content more accessible to people with visual or hearing impairment. However, these minimum requirements do not ensure full user satisfaction. The aim of this study is to present a descriptive analysis of user satisfaction with the accessibility of BBC public television services, both linear and on demand, and collect the improvements demanded by users. The survey method was applied, interviewing 442 UK residents who were users of subtitles, audio description, and sign language, mostly people with disabilities or members of their families. The questionnaire also included qualitative questions to capture basic demands identified by the users. One of the main results is the need to improve the quality and synchrony of live subtitling, and to increase the fractions of programming with audio description and sign language. Moreover, beyond compliance with the law, it is essential to listen to the opinions of users with visual or hearing impairment to ensure that services fulfill their mission of guaranteeing audiovisual accessibility and promoting social inclusion.

Accesibilidad de los contenidos televisivos para personas con discapacidad: limitaciones y propuestas de mejora

“…Para ello, se establecen por ley unas cuotas mínimas de accesibilidad y se crean guías de buenas prácticas que determinan los requisitos de calidad para homogeneizar los servicios y facilitar su acceso. Sin embargo, que exista este marco normativo e, incluso, que sea cumplido por las televisiones, no garantiza que se satisfagan las necesidades y demandas de las personas con discapacidad visual o auditiva (García-Prieto & Aguaded, 2021). De hecho, son numerosas las reivindicaciones de mejoras en la accesibilidad audiovisual que se realizan desde hace años desde el movimiento asociativo.…”