Purpose: Current evaluation standards in German higher education institutions (HEIs) most often do not lead to measurable quality improvement. The purpose of this paper is to critically evaluate whether Kaizen can be a useful methodology to improve the quality of teaching on course level and intensify the exchange and discussion between lecturers and learners.Design/Methodology/Approach: The paper describes a theoretical approach of combining the continuous improvement philosophy of Kaizen with student course evaluation. Furthermore, the author uses evaluation data from two course cycles to describe results from a pilot application.Findings: A concept is illustrated for evaluating every single course unit and continuously discussing these results together with the learners. Learners in the pilot courses accepted and welcomed the intense participation and allowed improvements mainly referring to course concept, content (and detail) selection, course material and presentation style. The participation rate declined during the term and was highly influenced by triggers like exam and grade relevance.
Research Limitations/Implications:The presented results have been collected in one single course over two years in the same institution. The next stage of research would be the application of the approach in other courses and institutions to validate results as well as to make potential adjustments to the concept. Originality/Value: Although course evaluation has become standard in German HEIs, most institutions use it only once per term or year. This paper discusses a new approach to evaluate teaching quality on time and directly at the point of action (Gemba) to facilitate short-term reaction of the lecturers.