Text reference service: Teens' perception and use

Weak, Emily

doi:10.1016/j.lisr.2012.03.002

Cited by 8 publications

(8 citation statements)

References 36 publications

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“…In this study, the text reference users under 25 were less than 30 percent, indicating a strong need for libraries to attract more youths to use the service. Luo and Weak (2013) conducted focus group interviews among teen library users and learned that there was a significant lack of awareness about the service among them, and two-thirds of them were hesitant about using the service for various reasons. For example, they had other preferred alternatives to ask for information assistance easily and quickly; they felt awkward texting a librarian because of the impersonal nature and the lack of knowledge about the appropriate etiquette; they were concerned about privacy and did not wish to have their cell phone number known.…”

Section: Discussionmentioning

confidence: 99%

“…This dissonance between "informal" texting and the "formal" nature of library-user communication was also found in other digital reference service venues such as chat reference (Christopherson, 2011). Luo and Weak (2013) proposed a number of ideas to help libraries better promote the service among young users, including employing proactive marketing campaigns to generate more awareness, establishing a friendly and less formal image of text reference service, educating teens about the service such as how the service works and who answers their questions, and encouraging them to continue their regular texting style such as using abbreviations when texting a librarian.…”

Section: Discussionmentioning

confidence: 99%

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Text a librarian: a look from the user perspective

Luo

2014

Reference Services Review

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Purpose – The aim of this paper is to provide an in-depth examination of the use and non-use of text reference service among library users, seeking to evaluate the service from library users' perspective and hence enhance the professional understanding of the best practices of text reference service. Design/methodology/approach – A survey study was conducted among library users, examining user demographics, user's texting behavior, user awareness of text reference service, and users' use or non-use of the service. Findings – Findings suggest that the majority of library users have not used the service and their non-use is primarily attributed to their lack of awareness. Users who have used the service report a high degree of satisfaction and appreciate the convenience, ease of use and speediness of the service. Practical implications – The paper helps interested libraries develop an enriched view of texting's affordance as a reference service venue and thus make more informed decisions in successfully implementing the service. Originality/value – Text reference is the most recent reference development and it does not have a large body of literature. Current reports are primarily of a single library's experience and rarely investigate users' experience with text reference service. This paper fills the void in the literature by presenting a thorough study of text reference service from the user's point-of-view.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Text a librarian: a look from the user perspective

Luo

2014

Reference Services Review

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“…Also, the barriers to public library use by young adults vary that include the following: a negative attitude to young people's presence in libraries; the need for library staff to be more user-friendly and open in providing support to children and young people (Jones et al, 2006); school information environment; frequency of school library usage, race/ethnicity; home computer availability for schoolwork, leisure and internet access (Sin, 2012); huge amount of homework; and lack of time (Tabatabaei Shahrabad et al, 2016). Luo and Weak (2013) found that lack of awareness of available services was a barrier to library use for young adults. The study by Agosto et al (2015) shows young adults' public library use indicate that young adults use public libraries for different reasons and extent and they use libraries for social interaction more than for information access.…”

Section: Ils 11911mentioning

confidence: 99%

Application of the AIDA model

Pashootanizadeh

Khalilian

2018

ILS

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Purpose The purpose of this study is to measure how effective television programs are in persuading teenagers to use public libraries. Design/methodology/approach This study is a descriptive survey. The statistical population includes all members of public libraries in the City of Isfahan aged between 12 and 16 years (N = 920). Using Cochran’s formula, the sample size was determined to be 270 individuals. The data were collected by a researcher-made questionnaire survey instrument whose validity was confirmed by Library and Information Science experts. Furthermore, the reliability of the questionnaire was confirmed via “Cronbach’s alpha” in the pilot test with 0.73. Having a return rate of 85.93 per cent, the authors were able to analyze 232 sets of responses. Findings Based on the authors’ findings, television programs are only able to satisfy the first stage of the model (i.e. Attention). So, its role in encouraging teenagers to use public libraries is not significant. Among the items of the model, “Desirability and interest in the program” and “Persuading teenagers to use public libraries” were found to be the most and least effective items, respectively, with average responses of 8.42 and 5.13. Moreover, television shows categorized as kids/teenagers were most likely to attract the target audience to libraries. Originality/value There is no any similar study in this scope, especially in the Middle East, where watching the television remains a mainstream activity for teenagers. It is for the first time that AIDA model is used for measuring the effectiveness of television programs in persuading teenagers to use public libraries in Iran.

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“…In the mobile environment, libraries' adoption of technologies enables them to deliver services in ways that are familiar and comfortable for new generations of users. Text reference services have enabled cell phones to be a source of professional information assistance (Luo and Weak, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The findings of Mu et al (2012) confirmed that simply offering VR service links was not enough to promote the service. Luo and Weak (2013) found that young users familiar with texting remained EL 33,3 unaware of the availability of text reference services provided by libraries. Buckland and Godfrey (2010) found that patrons rated IM references highly due to the convenient access to a reference librarian, while still retaining the possibility for user anonymity.…”

Section: User Perception Of Reference Servicesmentioning

confidence: 99%

User perceptions of social questions and answer websites for library reference services

Deng

Zhang

2015

The Electronic Library

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Purpose – This paper aims to understand Social Questions & Answers (SQA) users’ perceptions of library reference services. Design/methodology/approach – The authors examined the postings on the largest SQA site, Yahoo! Answers, regarding library reference services and identified the major themes. Findings – Three themes emerged in library reference-related discussions: reference librarians and their services are well and positively recognized, reference services are less recognized and understood and Yahoo! Answers is recognized as a helpful service. Those who have used both library reference services and Yahoo! Answers are fully aware of the differences between the two services. Originality/value – This study provides new insights on how library reference services are perceived by SQA users. The results are helpful for libraries to position reference services to better serve users in today’s information environment.

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Text reference service: Teens' perception and use

Cited by 8 publications

References 36 publications

Text a librarian: a look from the user perspective

Text a librarian: a look from the user perspective

Application of the AIDA model

User perceptions of social questions and answer websites for library reference services

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