User perceptions of social questions and answer websites for library reference services

Deng, Shengli; Zhang, Yin

doi:10.1108/el-12-2013-0213

Cited by 6 publications

(2 citation statements)

References 26 publications

(35 reference statements)

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“…Deng and Zhang (2015) state that many users of Yahoo! Answers and other social question and answer platforms pose questions about library research.…”

Section: Social Networkingmentioning

confidence: 99%

Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

Coleman

Mallon

2015

Journal of Library Administration

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A national survey of academic librarians was conducted to examine relationships among reference service staffing changes, reference service innovations, adoption of reference technology, library type and size, and service quality. Analysis of the 606 response sets reveals trends toward reduced use of librarians and increased use of student staff at in-person service points, widespread increases in appointment-based and self-service reference, intensive efforts to reduce demand for reference by improving library instruction, and general improvements in reference service quality. Factors strongly associated with decreases or increases in quality are discussed in detail and implications for reference managers are provided.

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“…Deng and Zhang (2015) state that many users of Yahoo! Answers and other social question and answer platforms pose questions about library research.…”

Section: Social Networkingmentioning

confidence: 99%

Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

Coleman

Mallon

2015

Journal of Library Administration

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“…Sahu (2007:234) states that the service 'quality of an academic library has been described in terms of its collection and measured by the size of the library holdings and statistics on its use'. According to Nitecki and Hernon (2000:259) and Deng and Zhang (2015) researchers in Library and Information Science have examined information needs, user needs, and user perceptions about the estimation of library administrations. Fasola (2015) is of the opinion that new technologies being implemented in the library can be affected by the perceptions and attitudes of librarians towards them.…”

Section: Introductionmentioning

confidence: 99%

The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus

Kekana

Kheswa

2020

SA Journal of Information Management

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Ramezani et al. (2018) assert that measuring the quality of service is necessary when it comes to the planning and the improvement of the quality of the organisational services. Arshad and Ameen (2010:313) state that the role of libraries in the developed world has progressed merely from a storehouse of books and other physical artifacts to local and remotely-held databases. It has been emphasised by Quintal and Phau (2014:90) that it is clear that students are primary stakeholders in global education and their perceptions and behaviour towards the globalised learning environment in either a university's home or offshore campus are important. To start, Background: An academic library is defined as the heart of a university, providing a venue for students, lecturers and researchers to advance their knowledge and conduct their research. These institutions should provide learning opportunities for all who choose to use them. The materials in the library are for anyone to use, which is why university libraries are important. This study investigated the gap between postgraduate students' perception and expectations of the main academic library (Cecil Renaud) at the University of KwaZulu-Natal: Pietermaritzburg campus.Objectives: This study's objective was to determine the gap between the existence of users' expectations and perceptions of the quality service.Method: This study employed the quantitative research method, with a survey research design. The study population included postgraduate students in the School of Social Sciences, College of Humanities, at the University of KwaZulu-Natal: Pietermaritzburg campus. Results:The services that have a relatively big gap in agreement between expectations and perceptions are: computers that work well, adequate number of computer workstations and an efficient short loan service, and the library helping the user to stay abreast of developments in their field of interest. On the other hand, services that have a small gap are: a library environment that has sufficient lighting; and staff willing to help, who understand the library service need and who are sufficiently knowledgeable. Conclusion:The study found that there was a gap in almost all the services provided by the Cecil Renaud Main library. For example, with the comprehensive collection, there were not adequate print journals and books. In relation to access to information, the major gaps were re-shelving of journals, missing books and journals, and an inefficient short loan and interlibrary loan service.

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Social Q&A

2018

Lecture Notes in Computer Science

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User perceptions of social questions and answer websites for library reference services

Cited by 6 publications

References 26 publications

Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus

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