Testing the antecedents to e-democracy towards citizens’ happiness: a structural equation modelling approach to ‘MyGov’ initiative, India

Mishra, Santap Sanhari

doi:10.1080/01900692.2019.1669051

Cited by 7 publications

(10 citation statements)

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“…E-democracy goes beyond e-government where citizens participate online and enable the public to actively involve and engage in the decision-making process (Mishra, 2019). Edemocracy includes the electronic practices that complement the traditional democratic mode of interaction among parliaments, government executives and local authorities (Lindner and Aichholzer, 2020;Akter et al, 2019;Oni et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…In addition, governments attempt to enhance the democratic process when they use e-voting as a technology to increase the participation of citizens in the election processes (Alguliyev et al, 2019;Alomari, 2016). E-democracy is capable of revoking the distrust that is likely to develop between governments and citizens (Mishra, 2019;Ayo et al, 2015). Governments can become more accountable and transparent and regain the trust of their citizens by seeking public opinions through online deliberation and consultation.…”

Section: Introductionmentioning

confidence: 99%

“…The current e-government and e-democracy literature demonstrate that the issues and factors that affect the adoption of e-democracy from the citizens' perspective are not fully understood (Mishra, 2019;Naranjo-Zolotov et al, 2019a;Naranjo-Zolotov et al, 2019b). Many questions are raised such as what factors contribute to the public adoption of e-democracy tools and applications.…”

Section: Introductionmentioning

confidence: 99%

“…E-democracy is the effective participation of citizens in the process of governance, through the access of government information, policies and services in a transparent manner using different ICT technologies, mainly the internet (Akter et al, 2019;Oni et al, 2017;Nchise, 2012). It is important to note that e-democracy is not only informing citizens about the main issues but also aims to articulate citizens' opinions to enhance the political decision-making process and therefore benefit democracy (Lindner and Aichholzer, 2020;Mishra, 2019;Mahrer and Krimmer, 2005). E-democracy can be initiated by improving the delivery of public services, public governance and access to government information (Akter et al, 2019;Oni et al, 2017;Panagiotopoulos et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

“…Prior research showed several factors that influence the adoption of e-democracy systems. A recent study conducted by Mishra (2019) investigated the impact of trust, transparency and value expectancy on the adoption and use of e-democracy services among citizens in India. A total of 413 responses were collected from users of "MyGov" system across the country.…”

Section: Introductionmentioning

confidence: 99%

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Predictors for the adoption of e-democracy: an empirical evaluation based on a citizen-centric approach

Hujran

Abu-Shanab

Aljaafreh

2020

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Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of planned behavior, technology acceptance model and unified theory for acceptance and use of technology-2. The model hypothesized that perceived public value (PPV), ease of use and enjoyment are major antecedents of attitudes, and subjective norms (SNs), perceived behavioral control (PBC) and attitudes are significant predictors of behavioral intentions. A quantitative cross-sectional design was used. A questionnaire was used to explore Jordanian citizens’ perceptions regarding the research model constructs. A sample of 302 Jordanian citizens filled the surveys based on their awareness of e-democracy concepts and their willingness to participate in the study. This study uses the structural equation modeling approach with partial least square as an analysis method. Findings Findings indicated that PPV, perceived ease of use and enjoyment jointly determine the attitudes of citizens toward e-democracy. Results also suggest that attitudes, PBC and SNs have a significant effect on citizen’s intention to use e-democracy. Finally, this research supported the role of enjoyment as the most significant determinant of citizen’s attitude toward using e-democracy. Research limitations/implications This study is limited by its small sample size and newly developed Arabic instrument. Still, results imply that more research is needed to replicate and validate the instrument and support the role of the selected research constructs. Public institutions are required to make e-democracy applications enjoyable and easy to use. They also need to demonstrate its value to the public. Originality/value To the best of the authors’ knowledge, this study is one of the few studies to explore e-democracy and the first to conduct an empirical study (survey-based) in Jordan. The foundation of the study depended on three robust theories in the technology adoption theories.

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Section: Introductionmentioning

confidence: 99%