2012
DOI: 10.1057/dddmp.2012.23
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Ten inbox secrets: What eye tracking reveals about designing better emails

Abstract: This paper synthesizes the fi ndings of a research project using eye tracking technology to study the eff ecti veness of email designs across a variety of market sectors and demographics, with the objecti ve of identi fying common techniques that could be applied to improve engagement and performance. The study covered 50 emails across eight diff erent sectors, from fashion and holidays to daily deals and Christmas gift s. Eye movement data was collected and analysed from over 100 subjects, all of whom were pr… Show more

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Cited by 4 publications
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“…One study examined 50 emails in eight different categories, including fashion, holidays, daily sales, and Christmas gifts. The researchers discovered the benefits of elaborating on the structure of marketing emails using digital signalling, consumer clicks, key contents, a combination of text and pictures, digital sales techniques, graphic elements, decreased spacing between elements, and the importance of peripheral vision, all of which influence the direction of eye movement (Rowe & Burridge, 2012 Vol. 7, No.…”
Section: Place and Promotionmentioning
confidence: 99%
“…One study examined 50 emails in eight different categories, including fashion, holidays, daily sales, and Christmas gifts. The researchers discovered the benefits of elaborating on the structure of marketing emails using digital signalling, consumer clicks, key contents, a combination of text and pictures, digital sales techniques, graphic elements, decreased spacing between elements, and the importance of peripheral vision, all of which influence the direction of eye movement (Rowe & Burridge, 2012 Vol. 7, No.…”
Section: Place and Promotionmentioning
confidence: 99%
“…Az elrendezés vagy másnéven struktúra is kulcsfontosságú szerepet játszik az e-mail marketing hatékonyságában (ROWE -BURRIDGE, 2012). A figyelemterelés és a görgetésre vagy kattintásra való ösztönzés egyik kiváló eszköze a megfelelő struktúra kialakítása (ROWE -BURRIDGE, 2012), melyhez számos ajánlás megjelenik a szakirodalomban (HERNANDEZ -RESNICK, 2013).…”
Section: Az E-mail Elrendezésének Hatásaunclassified
“…En neurociencia del consumidor el ET se ha utilizado para estudiar la equidad de marca (Brasel y Gips, 2008;Kotler y Keller, 2009;Martínez, 2011;Hurley et al, 2013;Chae y Lee, 2013); segmentación (Hawkins et al, 2009;Zurawicki, 2010;Venkatraman et al, 2012); producto (Fenko et al, 2010;Fiszman et al, 2013;Ares et al, 2013;Khushaba et al, 2013), precio (Bizer y Schindler, 2005;Grewal et al, 2011); promoción (Chandon et al, 2009;Cyr et al, 2010;Rowe y Burridge, 2012;Lee y Ahn, 2012;Bix et al, 2013); y marketing social (Grier y Bryant, 2005;Thomsen y Fulton, 2007;Baschnagel, 2013;Maynard et al, 2013).…”
Section: Introductionunclassified