Telecommunications Quality of Service Management

Oodan, Antony P.; Ward, Keith; Savolaine, Catherine G.; Daneshmand, Mahmoud; Hoath, Peter

doi:10.1049/pbte048e

Cited by 15 publications

(12 citation statements)

References 0 publications

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“…In the industry of Information & Communication Technology (ICT), user experience is known as a causative factor in the formation of satisfaction and loyalty. Oodan et al measured experience based on coverage quality, network quality, price, value added service, and service quality [23]. Cerejo introduced and conceptualized user experience into dimensions of functionality, information architecture, content, design, user input, mobile context, usability, trustworthiness, feedback, help, social, and marketing [24].…”

Section: User Experience Satisfaction Loyaltymentioning

confidence: 99%

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Rachmawati¹,

Mohaidin²

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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At the moment, the number of Indonesia GSM operators has gradually increased since the issuance of the government regulation regarding the change of business cellular telecommunication competition from monopoly become oligopoly. This situation also give an impact on the decreasing in user loyalty which is shown by increasing of churn rate and stagnant user growth. This study has intention to support conceptually the relationship between user experience and loyalty in Indonesia GSM operators through satisfaction and switching barriers. The conceptual framework is tested empirically using 68 questionnaire items as research instrument and collected using self-administered online survey. The model is tested using PLS-SEM and the findings show that satisfaction and switching barriers mediate the positive and significant relationship between user experience and loyalty. It implies if users perceive good experiences in using their operators then they feel satisfy and stay loyal with the current operator. In line with the condition when there are too many barriers in switching to other operators and at the same time they get value for money, hence they will become loyal as well. In addition, this research model was fit to the context since in the criteria of high goodness of fit and predictive blindfolding.

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Section: User Experience Satisfaction Loyaltymentioning

confidence: 99%

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Rachmawati¹,

Mohaidin²

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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“…An SLA is a contract between a customer and the vendor to define QoS -to ensure quality of experience (QoE); it can be implemented in the NGI using definitions and rules [18]. In case the terms of the SLA contract are violated [19] the vendor must ensure recovery and corrective actions.…”

Section: Service Quality and Charging The Usermentioning

confidence: 99%

Security & scalability architecture for next generation internet services

Talukder¹,

Prahalad²

2009

2009 IEEE International Conference on Internet Multimedia Services Architecture and Applications (IMSAA)

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Next Generation Internet Applications will experience many paradigm shifts from what we have seen so far. Through various technologies like applications mash-up, content aggregations, grid computing, cloud computing, Web 2.0, Web 3.0, applications will have to adopt novel software engineering techniques for development and deployment. Scalability, Interoperability, Availability (tolerance to failure), Accounting (journaling, billing), and Security (confidentiality, integrity, authentication, authorization), and Anonymity are some of the important quality and usability features that will determine the success of new Internet applications. This position paper proposes how these complex challenges can be managed.

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“…Thus quality of service (QOS) would be universal. [8] About the same time the vendors of LAN equipment, originating in the information technology (IT) world of computers and based on TCP/IP over Ethernet protocols, began offering packet switches which were a more cost effective solution then the massive circuit switched networks from the world of telephony. Consequently the networks accessing the core, also known as edge or access networks, were left without QOS and offered only a "best effort" delivery mode.…”

Section: Network Contribution To Qoementioning

confidence: 99%

Poor performance

McGill

2006

Proceedings of the 44th Annual Southeast Regional Conference

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As more networked applications are deployed it becomes harder to determine the cause of poor performance since complex interactions, multidisciplinary in nature, occur between the application and the network across several areas of responsibility. Developers' choice of application architecture, algorithms, and communications protocol have significant performance impacts, and network design, both hardware and software, are chosen by network administrators, while the final performance impact comes from other application traffic in the network competing for resources.In addition to this dynamic hardware/software complexity, endusers are becoming more sophisticated and insisting on higher Quality of Experience (QOE). This term refers to performance the end-user requires, on a per application end-to-end basis, from each subsystem along the way. Some even extend the term to include the Network Management business functions such as service provisioning, service level agreements (SLAs), and customer care functions. Human Computer Interaction, Network Quality of Service, and Application, Server, Data Base and Data Storage research all contribute to QOE theory and practice. This paper examines the use of modeling and simulation to gain insight into application QOE prior to deployment. It focuses on the network contribution to over all quality by examining two application types, possible deployment scenarios and their performance in those scenarios. Utilizing these techniques would enable practitioners of one area (for example network managers or ISPs) to evaluate their ability to deliver QOE.

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Telecommunications Quality of Service Management

Cited by 15 publications

References 0 publications

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Security & scalability architecture for next generation internet services

Poor performance

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Telecommunications Quality of Service Management

Cited by 15 publications

References 0 publications

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Understanding the Mediating Roles of Satisfaction and Switching Barriers on User Experience and Loyalty Chain in Indonesia GSM Operators

Security &#x00026; scalability architecture for next generation internet services

Poor performance

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Security & scalability architecture for next generation internet services