Tecnologías de Información y Comunicación en la gestión pública local

Zambrano Dueñas, Daniel Alejandro; Zambrano Zambrano, María Inés

doi:10.52080/rvgluz.28.104.9

Cited by 3 publications

(1 citation statement)

References 36 publications

(2 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Innovative changes are made through the application of new information technologies as addressed by Zambrano and Zambrano (2023) and Gilbert et al (2023), on the other hand, innovation is an intensive process in knowledge of technology, market and internal organisation of technical, economic and human resources. In this sense, the Oslo Manual states that Schumpeter's theory (1978) has greatly influenced the theories of innovation.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Characterization of the Innovation Management of the Hotel Portoviejo

Mella,

Torres,

Sánchez

et al. 2024

RGSA

View full text Add to dashboard Cite

Purpose: The purpose of the research is aimed at characterizing the innovative behavior of a city hotel in Portoviejo based on the low level of technological innovation. Theoretical Framework: Innovation transcends all organizations, the traditional interpretation of the concept related to patents and inventions has gone down in history. Today in the business world of high competitiveness and high uncertainty the maxim is: innovate or perish. What this work proposes is related to the management of innovation, but not in manufacturing, but in services, where the technological level also increases dramatically, and high qualifications and careful customer service are required. The applied model is based on the functions of Technology and Innovation Management (GTI), these are: technology inventory, technology enrichment, technology optimization, technological evaluation, and technology protection. Method: The research is qualitative and quantitative with an exploratory and descriptive study with a non-experimental design and the Technology and Innovation management model is supported by the MINGI SOFWARE, which is based on the functions of the GTI and presents tools that characterize and evaluate the process. innovative. In this study, the analysis of business perspectives, the determination of the business model (Traditional or innovative), and the innovative culture of the Hotel are determined as innovative tools. Results and Conclusion: As a result, an innovative characterization of the accommodation, restoration and recreation processes is obtained; concluding that the hotel follows traditional management practices, its business perspective is aimed at sales and not the market and its innovative culture is low, hence to achieve a sustainable service process it must establish an action plan that allows the breaking of the gaps to reach a higher stage with good innovation management practices. Implications of the Research: The main contribution is in the application of the GTI characterizing tools in Ecuador and the projection necessary to increase the innovative intensity in the hotel activity. Originality/Value: The work presents originality, since the model has not been applied in South America and can contribute to good socio-environmental management practices in the hotel business.

show abstract

Section: Theoretical Frameworkmentioning

confidence: 99%

Characterization of the Innovation Management of the Hotel Portoviejo

Mella,

Torres,

Sánchez

et al. 2024

RGSA

View full text Add to dashboard Cite

show abstract

Eficiencia de los servicios públicos en la era digital

Galindo Pasache,

Cano Legua,

Gabriel Hernández

2024

RVG

View full text Add to dashboard Cite

En el contexto de la creciente digitalización de los servicios públicos, este estudio se enfocó en evaluar la percepción de los usuarios sobre la eficiencia de dichos servicios en una ciudad metropolitana. Se utilizó un diseño de investigación cuantitativa con un cuestionario estructurado basado en una escala de Likert, administrado a una muestra representativa de 400 usuarios. Los resultados mostraron una percepción mayoritariamente positiva hacia la eficiencia de los servicios públicos digitalizados, con altas valoraciones en rapidez y accesibilidad. Sin embargo, la facilidad de uso, transparencia y seguridad de los datos obtuvieron puntuaciones moderadas, indicando áreas de mejora. Las conclusiones resaltan la necesidad de mejorar la usabilidad de las plataformas digitales y fortalecer las políticas de transparencia y seguridad para optimizar la experiencia del usuario. Este estudio subraya la importancia de adaptar las estrategias de digitalización a las necesidades y expectativas cambiantes de los usuarios, promoviendo una administración pública más eficiente y centrada en el ciudadano.

show abstract

E-government and administrative management at the Provincial Municipality of Huaura, Peru

Linares-Cabrera,

Díaz-Nicho de Linares,

Neri-Ayala

et al. 2024

Data and Metadata

View full text Add to dashboard Cite

By using digital technologies to streamline procedures and increase the productivity of public services, e-government modernizes administrative management and makes government more accessible and responsive to citizens' requests for assistance. The purpose of this study was to determine the relationship between e-government and administrative management in the Provincial Municipality of Huaura, Peru. Using a sample of 129 administrative workers and a population of 194 administrative workers, a quantitative, non-experimental, cross-sectional and correlational methodology was developed. Participants completed a survey-questionnaire. The results showed a substantial relationship between administrative management and e-government in the Provincial Municipality of Huaura, with a sig. of less than 5 % and an Rho value of 0.596. This allowed us to deduce that the planning, organization, management and control of the entity's public resources will improve to the extent that a more solid electronic infrastructure is implemented, political will and institutional architecture, governance through transformations and organizational redesign, and whether or not its citizens have the necessary tools or knowledge to access online information and services.

show abstract

Tecnologías de Información y Comunicación en la gestión pública local

Cited by 3 publications

References 36 publications

Characterization of the Innovation Management of the Hotel Portoviejo

Characterization of the Innovation Management of the Hotel Portoviejo

Eficiencia de los servicios públicos en la era digital

E-government and administrative management at the Provincial Municipality of Huaura, Peru

Contact Info

Product

Resources

About