2020
DOI: 10.30958/ajspo.7-2-3
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Technology Enhanced Sports Spectators Customer Experiences: Measuring and Identifying Impact of Mobile Applications on Sports Spectators Customer Experiences

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Cited by 6 publications
(5 citation statements)
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“…In the present study, regarding socially prescribed and other-oriented forms of perfectionism, there were no significant differences between boys and girls, which is consistent with prior research conducted in other performance contexts (e.g., school) [17,62,63]. These findings are also consistent with those of previous studies that report differences between boys and girls in non-competitive, nonsports samples [21,22,64]. Moreover, and in line with previous scientific findings [35,52,59], as competitiveness in their achievement trajectories intensifies, aggressive tendencies also increase, but prosocial tendencies decrease in both boys and girls.…”
Section: Discussionsupporting
confidence: 92%
“…In the present study, regarding socially prescribed and other-oriented forms of perfectionism, there were no significant differences between boys and girls, which is consistent with prior research conducted in other performance contexts (e.g., school) [17,62,63]. These findings are also consistent with those of previous studies that report differences between boys and girls in non-competitive, nonsports samples [21,22,64]. Moreover, and in line with previous scientific findings [35,52,59], as competitiveness in their achievement trajectories intensifies, aggressive tendencies also increase, but prosocial tendencies decrease in both boys and girls.…”
Section: Discussionsupporting
confidence: 92%
“…Gössling (2020) notices that ICTs (information and communication technologies) predict and brings their complexities and controversies, including many phenomena like FOMO (fear of missing out), fear of mobile phone loss, digital dead zones, or low battery status, and conditions ranging from anxieties to depressions and low self-esteem to techno-stress. Glebova and Desbordes (2020a) tend to identify positive and negative sides of apps impact on SSCX, emphasizing the complex nature of CX and technological impact as well: use of technologies as a multi-dimensional construct.…”
Section: Complexitymentioning
confidence: 99%
“…The present study aims to explore and investigate the effect of digital technologies implementation and employment on spectators customer experiences in sports (SSCX), referring to the customer-centric approach (Glebova and Desfontaine 2020). It delineates the usage of technologies as a multidimensional construct and proposes that new technologies affect consumer psychology and experience Verhoef 2016, Glebova andDesbordes 2020a). Positive perceptions toward technology use lead to positive behavioural outcomes (Morosan and DeFranco 2016), research has determined cases when the use of technology may increase technology anxiety, in turn leading to customer dissatisfaction (Liu 2012, Lee andBaker 2017).…”
Section: Introductionmentioning
confidence: 99%
“…The implementation of educational technologies in areas focused on learning the performance movement improves the process of evaluation of students by teachers [9] and optimizes the process of teaching specific information [10]. Technology through eLearning platforms has a positive impact on those who learn and/or teach movement [11].…”
Section: Introductionmentioning
confidence: 99%