Technology adoption: A study on post-implementation perceptions and acceptance of computerised maintenance management systems

Abstract

Information and communications systems are increasingly being used to capture, record, store, transmit and retrieve data to manage the maintenance of equipment and physical infrastructure. The justification for the costs incurred in implementing computerised information systems subsumes that acceptance of the associated technology by the users will provide the desired future benefits to the business organisation. The study assumes that the respective organisations were ready for the implied change, and thus applied the premise that perception influences acceptance to assess the implementation of computerised maintenance management software systems in a number of user organisations. Respondents to the study indicated that ease of use, usefulness and system characteristics were strongly dependent on the level of training of the user during the implementation of the computerised maintenance management software system, thus reiterating that user training influences perception which, in turn, influences user acceptance of technology. A model to predict user perception is developed based on data arising from respondent feedback.

A Dynamic Risk Assessment Methodology for Maintenance Decision Support

“…Such a prioritization process is viewed as ideal, particularly for medium‐sized enterprises such as the thermal power plant evaluated in this study. This is because, compared with larger organizations or enterprises, medium‐sized firms are often confronted with the need of optimizing operation and maintenance costs, and here, adopting a dynamic risk approach that focusses maintenance resources on priority failure modes is seen as beneficial. For instance, in this study, the turbocharger vibration failure mode was measured as critical; however, a reactive maintenance strategy was largely implemented at the case firm.…”

“…From the previously mentioned deficiencies, and in particular the concern, whereof the risk estimates are delinked from empirical evidences, the need for a more robust methodology for objectively assessing and quantifying risks is required, thus the motivation of this study. Importantly, this need is informed by among other factors, the recent advances and adoption of maintenance information management systems by both medium and large‐sized organizations, whereof such systems have enhanced the collection of reliability and maintenance related data. Thus, this also implies the need for a methodological approach for quantifying failure risks, in which these measured risks evolve dynamically as more data become available.…”

Harnessing the Multiple Benefits of a Computerised Maintenance Management System

“…The ease of use and usefulness of CMMSs are influenced by the level of training of the user before and during the implementation. The proposed training may end up with negative impacts if the focus of the training is on the technology itself and not on how the technology enhances personal satisfaction, facilitates and supports the user's method of executing relevant tasks [10].…”

Service-Oriented Computing for intelligent train maintenance

“…Maintenance services have a growing interest in Information and Communication Technologies (ICTs) assistant in order to help them in performing their function (Amadi-Echendu & Wit, 2015). There are some Computerized Maintenance Management Systems (CMMS) offered in the software market.…”