Technologies for Trust in Electronic Commerce

Patton, Mary Anne; Jøsang, Audun

doi:10.1023/b:elec.0000009279.89570.27

Cited by 105 publications

(56 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…To gain customers' trust and assure them that their site is safe, many organizations display security seals on their website (Hu et al 2003). Privacy and security issues should be addressed in the e-business strategy and a policy statement should be developed governing privacy and security matters (Patton and Josang 2004;Thuraisingham 2005;Shih and Wen 2005).…”

Section: E-business Security and Privacymentioning

confidence: 99%

The benefits of e-business adoption: an empirical study of Swedish SMEs

Beheshti

Salehi‐Sangari

2006

Service Business

View full text Add to dashboard Cite

The global nature of business today and the advances in information and communications technologies have compelled corporations to employ emerging technologies in order to remain competitive. In recent years electronic business has been adopted by many corporations to improve operational efficiency, profitability, and to strengthen their competitive position. This study examines the impact of web-based e-business on the small and medium-size enterprises (SMEs) in Sweden. The analyses of data collected for this study provide valuable information to the executives of manufacturing and service SMEs. The findings show that the SMEs in the sample have benefited from e-business implementation in both operational and performance areas of their organization.

show abstract

Section: E-business Security and Privacymentioning

confidence: 99%

The benefits of e-business adoption: an empirical study of Swedish SMEs

Beheshti

Salehi‐Sangari

2006

Service Business

View full text Add to dashboard Cite

show abstract

“…Since trust is based on experience over time, establishing initial trust can be a major challenge to newcomers to EC, particularly those who do not have well established off-line brands [Pichler, 2000]. Once a merchant has developed a good reputation, trust is no longer a problem and consumers focus changes to brand, navigation and technology [Patton and Jøsang, 2004]. Typical examples of EC companies with very good reputations are eBay and Amazon.…”

Section: Research Contextmentioning

confidence: 99%

“…There are several critical failure factors that need to be addressed by the industry to ensure EC usage will continue to grow [Han and Noh, 1999]. Studies and reports by consumer associations, government organisations and academics identified some of these factors to include consumers dissatisfaction on the unstable EC systems, a low level of personal data security, disappointments with purchases such as non delivery of goods, hidden charges and difficulties in getting a refund and fraud [Han and Noh, 1999;Luo, 2002;Merrilees and Fry, 2003;Patton and Jøsang, 2004;Cazier et al, 2006]. These concerns are well justified as consumers' loss to Internet fraud has increased from US$3.2 millions in 1999 [Ba, and this continues to increase.…”

Section: Introductionmentioning

confidence: 99%

“…Many variables should be considered when attempting to quantify or just trying to understand the trust relationship between the vendor and the consumer. It is in this environment of risk and uncertainty that EC merchants must develop strategies for establishing trustworthiness, and that systems should be developed to assist consumers in assessing the level of trust they should place in an EC transaction [Patton and Jøsang, 2004]. …”

mentioning

confidence: 99%

See 1 more Smart Citation

Evaluating trust in electronic commerce: a study based on the information provided on merchants’ websites

Meziane

Kasiran

2008

Journal of the Operational Research Society

View full text Add to dashboard Cite

Lack of trust has been identified as a major problem hampering the growth of Electronic Commerce (EC). It is reported by many studies that a large number of online shoppers abandon their transactions because they do not trust the website when they are asked to provide personal information. To support trust, we developed an information framework model based on research on EC trust. The model is based on the information a consumer expects to find on an EC website and that is shown from the literature to increase his/her trust towards online merchants. An information extraction system is then developed to help the user find this information. In this paper, we present the development of the information extraction system and its validation. This is then followed by a study looking at the use of the identified variables on a sample of EC websites. IntroductionNew technologies have deeply modified traditional forms of social relations and communications, in particular norms, social rules, hierarchies, familiarity, reputation, delegation and trust [Castelfranchi and Pedone, 2003]. This is certainly true for Businessto-Consumers (B2C) Electronic Commerce (EC However, there are many hindrance factors which cause EC to not reach its full potential and consumers lack of trust has often been identified as one of the main reasons for the disappointing development of B2C EC [Luo, 2002;Merrilees and Fry, 2003;Corbitt et al., 2003;Cazier et al, 2006]. This leads consumers to perceive the Web as a world of chaos, offering both opportunities and threats [Cheskin, 1999]. There are several critical failure factors that need to be addressed by the industry to ensure EC usage will continue to grow [Han and Noh, 1999]. Studies and reports by consumer associations, government organisations and academics identified some of these factors to include consumers dissatisfaction on the unstable EC systems, a low level of personal data security, disappointments with purchases such as non delivery of goods, hidden charges and difficulties in getting a refund and fraud [Han and Noh, 1999;Luo, 2002;Merrilees and Fry, 2003;Patton and Jøsang, 2004;Cazier et al, 2006]. These concerns are well justified as consumers' loss to Internet fraud has increased from US$3.2 millions in 1999 [Ba, and this continues to increase. It is generally perceived that it is relatively easy to set up a company in the digital world that appears legitimate but is actually a fraud [Ngai and Wat, 2002]. The question that many consumers are asking is "who to trust in the cyber space?" and most importantly, how to quantify trust? Many variables should be considered when attempting to quantify or just trying to understand the trust relationship between the vendor and the consumer. It is in this environment of risk and uncertainty that EC merchants must develop strategies for establishing trustworthiness, and that systems should be developed to assist consumers in assessing the level of trust they should place in an EC transaction [Patton and Jøsang, 2004]. Research Cont...

show abstract

“…Potential efficiency improvements in transaction processes and coordination potentials could affect the potential gains of a transaction situation. However, in e-business perceived risks could rise as electronic transaction means might be perceived as anonymous, providing less availability of control and safeguards (Patton and Josang, 2004). Trust generation applied in the traditional way of doing business such as personal contacts or direct product or production site inspection could be missing.…”

mentioning

confidence: 99%

The role of trust in the transition from traditional to electronic B2B relationships in agri-food chains

Canavari

Fritz

Hofstede

et al. 2010

Computers and Electronics in Agriculture

View full text Add to dashboard Cite

E-business adoption rates in the agri-food sector are rather low, despite the fact that technical barriers have been mostly overcome during the last years and a large number of sophisticated offers are available. However, concerns about trust seem to impede the development of electronic relationships in the agri-food chains as trust is of particular importance in any exchange of agri-food products along the value chain. Drawing on existing research, characteristics and dimensions of trust are initially identified both in traditional and in electronic B2B relationships and a typology of trust is proposed. The aim of the paper is to provide an overview of the implementation and use of trust elements that e-commerce offers dedicated to agri-food sector. This assessment will show the current situation and discuss gaps for further improvement with the objective to facilitate the uptake of e-commerce in agri-food chains.Keywords: B2B relationships, trust typology, electronic trust, agri-food chains IntroductionThe Information and Communication Technology (ICT) revolution and the introduction of ebusiness applications in the mid-nineties brought companies in front of an excellent opportunity to facilitate and improve their business processes or even to build completely new business models. While in many business environments ICT and e-business have been an established driver of change and a source of competitive advantage, this was not the case in the agri-food industry. On the contrary, e-business adoption rates have been rather slow despite the potential benefits in the agri-food sector as opposed to other sectors of the economy (European Commission, 2007, see also for an overview of e-business offers for the agri-food sector), and despite the fact that in comparison to the early stages of e-business, technical barriers are no longer considered as critical in its adoption. Indeed, a recent survey conducted by the "European ebusiness watch", in ten different business industries (Food & Beverages industry was included) regarding e-business adoption, revealed that technical barriers were not perceived by companies as important as for example the non technical barriers (e.g. cost, firm's size) (European Commission, 2007). Of course, at this point distinguishing between developed and developing countries is important, as especially in less developed countries their e-readiness is low and technical issues still constitute a fundamental barrier in the e-business adoption process (Wresch, 2003; EIU, 2007).The approach followed in this paper regarding e-business is the one by Brown and Lockett (2004). According to them: "E-business includes a number of applications that vary in complexity and could be defined as the use of the Internet or any other electronic medium for the execution of transactions, the support of business processes and the improvement of collaboration opportunities among entities". Therefore, in this paper, in an effort to avoid generalizations, emphasis is given on one specific application of e-b...

show abstract

Technologies for Trust in Electronic Commerce

Cited by 105 publications

References 9 publications

The benefits of e-business adoption: an empirical study of Swedish SMEs

The benefits of e-business adoption: an empirical study of Swedish SMEs

Evaluating trust in electronic commerce: a study based on the information provided on merchants’ websites

The role of trust in the transition from traditional to electronic B2B relationships in agri-food chains

Contact Info

Product

Resources

About