2008
DOI: 10.1007/s12599-008-0002-7
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Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise

Abstract: Innovations in information and communication technology (ICT) are driving both globalization and the change of value creation towards services. They are challenging companies to adapt their business model, organization and corporate culture continuously and simultaneously in order to stay competitive. An analysis of IBM's transformation over the past 50 years reveals the opportunities and risks associated with ICT innovations and illustrates that mastering professional change management will become a core issu… Show more

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Cited by 42 publications
(25 citation statements)
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“…Another manifestation of servicization is the increased importance of different types of service activities, not only related to the service sector, but also to the manufacturing or agricultural sectors (Kłosowski, 2006). This is due to the complementarity of services in relation to other sectors, as well as scientific and technical progress, and the development of telecommunication and information technologies (ICTs) (Gallouj, Weinstein, 1997;Howells, 2001;Hipp, Grupp, 2005;Sheehan, 2006;Jetter, Satzger, Neus, 2009). …”
Section: Servicization In the Modern Global Economymentioning
confidence: 99%
“…Another manifestation of servicization is the increased importance of different types of service activities, not only related to the service sector, but also to the manufacturing or agricultural sectors (Kłosowski, 2006). This is due to the complementarity of services in relation to other sectors, as well as scientific and technical progress, and the development of telecommunication and information technologies (ICTs) (Gallouj, Weinstein, 1997;Howells, 2001;Hipp, Grupp, 2005;Sheehan, 2006;Jetter, Satzger, Neus, 2009). …”
Section: Servicization In the Modern Global Economymentioning
confidence: 99%
“…[Langhorne 2001]. For example, dynamic and unpredictable global demands in businesses transformed single supply chains into value-creating supply networks of corporate partnerships [Jetter et al 2009]. Moreover, cloud computing rendered software and data increasingly pervasive, inexpensive, and globally accessible [Armbrust et al 2010;Kshetri 2010].…”
Section: Vision and Goalsmentioning
confidence: 99%
“…In [4,14,15] dynamism is seen as essential part of service interactions in collaborative industrial networks (i.e. industrial value networks [11]). Dynamic agility in this context is regarded as the immediate ability to adapt to dynamic changes in demand and offer.…”
Section: Agile Service Networkmentioning
confidence: 99%