Technological Frame Incongruence, Diffusion, and Noncompliance

Sobreperez, Polly

doi:10.1007/978-0-387-87503-3_10

Cited by 11 publications

(4 citation statements)

References 33 publications

(44 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Assumptions, expectations and understandings of quality of care in regard to how the participants made sense of the nature of care robots, might inhibit the acceptance of care robots in care of people of age. The technological frame of the nature of care robots showed incongruence and contradictions across all groups, which to quote Sobreperez (2008) "thus signal where adjustments should be made to perceptions, opinions, and mind-sets" [93]. The discrepancies may otherwise lead to consequences such as resistance or noncompliance with the use of care robots in care work [93].…”

Section: Congruent and Incongruent Frames Of Care Robotsmentioning

confidence: 99%

Technological Frames and Care Robots in Eldercare

Frennert

Aminoff

Östlund

2020

Int J of Soc Robotics

View full text Add to dashboard Cite

Care robots are often portrayed as an exciting new technology for improving care practices. Whether these robots will be accepted and integrated into care work or not, is likely to be affected by the assumptions, expectations and understandings held by potential end users, such as frontline staff and the people that are cared for. This paper describes how the conceptual framework of technological frames was used to identify the nature of care robots, care robots in use and care robot strategy as shared group level assumptions, expectations and understandings of care robots among care staff and potential care receivers. Focus groups were conducted with 94 participants. These groups consisted of line managers, frontline care staff, older people and students training to become carers. The technological frame of the nature of care robots revealed two complementary components: care robots as a threat to the quality of care, and care robots as substitute for humans and human care, held together by imaginaries of care robots. The technological frame of care robots in use revealed aspects of prospective end-users' uncertainty of their ability to handle care robots, and their own perceived lack of competence and knowledge about care robots. In addition, the following potential criteria for successful use of care robots were identified: adequate training, incentives for usage (needs and motives), usability, accessibility and finances. The technological frame of care robot strategy was revealed as believed cost savings and staff reduction. The novelty of the results, and their relevance for science and practice, is derived from the theoretical framework which indicates that adoption of care robots will be dependent on how well societies succeed in collectively shaping congruent technological frames among different stakeholders and aligning technological development accordingly.

show abstract

Section: Congruent and Incongruent Frames Of Care Robotsmentioning

confidence: 99%

Technological Frames and Care Robots in Eldercare

Frennert

Aminoff

Östlund

2020

Int J of Soc Robotics

View full text Add to dashboard Cite

show abstract

“…The IT group's frame was influenced heavily by a prior IT implementation disaster. Sahay, Palit & Robey, 1994;Davidson, 1997Davidson, , 2002Shaw, Lee-Patridge & Ang, 1997;Barrett, 1999;Lin & Cornford, 2000;McLoughlin, Badham & Couchman, 2000 (mainly uses SCOT by Bijker, 1987); Gallivan, 2001;Khoo, 2001 Since Davidson & Pai's (2004) review Hsu, 2002Hsu, , 2007Iivari & Abrahamsson, 2002;Acha, 2004;Khoo, 2004Khoo, , 2005McGovern & Hicks, 2004;Lin & Silva, 2005;Ovaska, Rossi, & Smolander, 2005;Bjørn et al, 2006;Olesen, 2006;Puri, 2006;Davis & Hufnagel, 2007;Jensen & Aanested, 2007Karsten & Laine, 2007McLeod & Davidson, 2007;Wang et al, 2007;Chang, 2008;Conover, 2008;Mengesha, 2008;Sandford & Bhattacherjee, 2008;Sneddon, 2008;Sobreperez, 2008;Mishra & Agarwal, 2010 In other studies, different groups held the dominant frame. In the study by Barrett (1999), the dominant frames were held by the users of a new electronic data interchange system for the London Insurance Market, who refused to use the new system so that implementation efforts failed.…”

Section: Dominant Technological Framesmentioning

confidence: 99%

“…The cognitive structures or frames around technology use are the technological frames that are the assumptions, knowledge and expectations an individual holds in regard to technology, or put simply, how individuals construct meaning in relation to information systems (Orlikowski & Gash, 1994). The concept of technological frames has been used in prior studies to examine the adoption of a specific information system within a specific organisation over a discrete period of time (Acha, 2004; Bjørn et al ., 2006; Puri, 2006; Davis & Hufnagel, 2007; Hsu, 2007; Jensen & Aanested, 2007 Karsten & Laine, 2007; Wang et al ., 2007; Sandford & Bhattacherjee, 2008; Sobreperez, 2008; Chang, 2008; Mengesha, 2008; Mishra & Agarwal, 2010. However, the concentration of such studies on a discrete period of time has led to the criticism of technological frames research as being temporally bound (Gal & Berente, 2008) when indeed technological frames may change over time (the exception to this is the work of Davidson, (1996; 1997; 2002)).…”

Section: Introductionmentioning

confidence: 99%

Implications of dominant technological frames over a longitudinal period

Olesen

2012

Information Systems Journal

View full text Add to dashboard Cite

Successful adoption and use of information systems is an area of continued research in the field of information systems. This prior research has shown that how we adopt and use an information system depends on how we make sense of it. The sense-making activity is carried out through our cognitive structures of knowledge that relate to technology (our technological frames). The sense-making activity changes over time, as use and exposure to differing technologies occur. Most research into information systems in organisations has focused on a specific information system; this preoccupation with studying discrete projects at one point in time may be limiting. In an attempt to fill this research gap, we use the socio-cognitive perspective of Orlikowski & Gash to analyse technological frames in one organisation over a longitudinal period to evaluate sensemaking in relation to multiple systems. The interpretive case study looks at the technological frames of senior management, faculty teaching staff, information technology (IT) mediating staff and IT groups over a 10-year period in a university and finds that there were incongruent frames between senior management and other groups within the organisation with senior management holding a dominant frame. The consequences of these frames were demonstrated when they were linked to the use of the four major information systems in the organisation, showing repeated historical patterns of use that caused inefficiencies due to the incongruent frames of the various groups. The unchanging dominant technological frame contributed to this pattern.

show abstract

“…the ability meaningfully to exchange information between systems). A key challenge then is to design a system that is able to deal with the potentially multiple (at times conflicting) requirements of different stakeholders and within different user groups in an environment that is characterised by complexity and variability [ 19 , 25 ]. It is however also important to use the technology to facilitate change and to implement an (agreed) change management programme on the back of this, rather than seeking simply to replicate existing processes.…”

Section: Introductionmentioning

confidence: 99%

Integration of a nationally procured electronic health record system into user work practices

Cresswell

Worth

Sheikh

2012

BMC Med Inform Decis Mak

View full text Add to dashboard Cite

BackgroundEvidence suggests that many small- and medium-scale Electronic Health Record (EHR) implementations encounter problems, these often stemming from users' difficulties in accommodating the new technology into their work practices. There is the possibility that these challenges may be exacerbated in the context of the larger-scale, more standardised, implementation strategies now being pursued as part of major national modernisation initiatives. We sought to understand how England's centrally procured and delivered EHR software was integrated within the work practices of users in selected secondary and specialist care settings.MethodsWe conducted a qualitative longitudinal case study-based investigation drawing on sociotechnical theory in three purposefully selected sites implementing early functionality of a nationally procured EHR system. The complete dataset comprised semi-structured interview data from a total of 66 different participants, 38.5 hours of non-participant observation of use of the software in context, accompanying researcher field notes, and hospital documents (including project initiation and lessons learnt reports). Transcribed data were analysed thematically using a combination of deductive and inductive approaches, and drawing on NVivo8 software to facilitate coding.ResultsThe nationally led "top-down" implementation and the associated focus on interoperability limited the opportunity to customise software to local needs. Lack of system usability led users to employ a range of workarounds unanticipated by management to compensate for the perceived shortcomings of the system. These had a number of knock-on effects relating to the nature of collaborative work, patterns of communication, the timeliness and availability of records (including paper) and the ability for hospital management to monitor organisational performance.ConclusionsThis work has highlighted the importance of addressing potentially adverse unintended consequences of workarounds associated with the introduction of EHRs. This can be achieved with customisation, which is inevitably somewhat restricted in the context of attempts to implement national solutions. The tensions and potential trade-offs between achieving large-scale interoperability and local requirements is likely to be the subject of continuous debate in England and beyond with no easy answers in sight.

show abstract

Technological Frame Incongruence, Diffusion, and Noncompliance

Abstract: Abstract

Cited by 11 publications

References 33 publications

Technological Frames and Care Robots in Eldercare

Technological Frames and Care Robots in Eldercare

Implications of dominant technological frames over a longitudinal period

Integration of a nationally procured electronic health record system into user work practices

Contact Info

Product

Resources

About