Discusses the use of information technology to facilitate communication and collaboration. In this action research project a groupware product called Lotus Notes TM was implemented to facilitate communication and collaboration amongst the senior management team. Although there was a real need for change, and the project received strong support from senior management on the basis that it would enable radical changes in coordination within the workgroup, these radical changes did not occur. The authors analyse the reasons for failure, and suggest that the project failed because of institutional forces which inhibited dramatic changes in work habits.

In this research, we perform a meta-analysis to explain how organizations are deploying technologies to enforce organizational sustainability by meeting the goal of eco-effectiveness. Prior studies have studied the influences on the adoption of technologies using the TechnologyOrganisation-Environment (TOE) model that incorporate some aspects of technological, organizational or environmental factors. We collected prior research to test the factors of the TOE model to ascertain their relative impact and strength. Our meta-analysis found eight additional technological and organizational factors. We found strong support for IT infrastructure, perceived direct benefits, top management support, and competitive pressure. Moderate support for compatibility, technological readiness, perceived indirect benefits, knowledge (human resources), organizational size, attitudes towards innovation, learning culture, pressure from trade partners (industry characteristics) and regulatory support. Lastly, weak support was found for relative advantage, complexity, perceived risks and information learning culture. Only two dimensions, financial resources and environmental uncertainty failed to reach statistical significance.

Purpose -The purpose of this paper is to provide an analysis of intellectual capital (IC) disclosures in annual reports (mandatory and voluntary) and draw attention to the specific issues related to the methodology used i.e. content analysis. The focus is to incorporate all forms of IC disclosurenarratives, numbers, and visual images -into the analysis as well as highlight the need to study both quantity (extent) and quality of disclosure. Design/methodology/approach -Using content analysis, this paper analyzes 30 of Malaysia's largest public-listed companies from the IC disclosure of 2008 annual reports. The results are used to discuss specific methodological issues such as the usage of an IC index, choice of unit of analysis, quantity versus quality, presence/absence versus multiple disclosures, and the usage of narratives, numbers, and visual images. Findings -This paper proposes that themes are the most appropriate recording and counting unit to analyze IC information combining narratives, numbers, and visual images. The discussion finds, among others, that while quantity and quality are highly related, quality of disclosure provides the most insights into the disclosure behavior adopted by companies. Practical implications -This paper provides methodological guidelines to future IC researchers interested in analyzing the quantity and quality of IC disclosure. Originality/value -To the best of the authors' knowledge, so far there are no studies published that provide a detailed discussion on ways to capture the quantity and quality of IC information disclosed in annual reports using all three forms of disclosure -narratives, numbers, and visual images.

Successful adoption and use of information systems is an area of continued research in the field of information systems. This prior research has shown that how we adopt and use an information system depends on how we make sense of it. The sense-making activity is carried out through our cognitive structures of knowledge that relate to technology (our technological frames). The sense-making activity changes over time, as use and exposure to differing technologies occur. Most research into information systems in organisations has focused on a specific information system; this preoccupation with studying discrete projects at one point in time may be limiting. In an attempt to fill this research gap, we use the socio-cognitive perspective of Orlikowski & Gash to analyse technological frames in one organisation over a longitudinal period to evaluate sensemaking in relation to multiple systems. The interpretive case study looks at the technological frames of senior management, faculty teaching staff, information technology (IT) mediating staff and IT groups over a 10-year period in a university and finds that there were incongruent frames between senior management and other groups within the organisation with senior management holding a dominant frame. The consequences of these frames were demonstrated when they were linked to the use of the four major information systems in the organisation, showing repeated historical patterns of use that caused inefficiencies due to the incongruent frames of the various groups. The unchanging dominant technological frame contributed to this pattern.

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