“…Since the 1950s, there has been increased interest in developing general approaches to explain the phases that expert problem-solvers use (see, e.g., Ausubel & Robinson, 1971;Mettes et al, 1980Mettes et al, , 1981Reif, 1983;Gagne, 1985;Kramers-Pals & Pilot, 1988;Lee & Fensham, 1996;McCalla, 2003). Many problem-solving approaches in current use are based on Polya's (1957) framework which involves four phases: understanding, planning, carrying out the plan, and looking back.…”