Tangible and Intangible Factors Affecting the Organizational Performance of Remote Health Workers

Abstract

The poor performance of local health workers in Indonesia has often been voiced in the regional health facility. This study investigates whether the bureaucratic behaviour, facilities and infrastructure, and organizational culture will increase local health workers' motivation and job performance. This study collects data from 22 local health facilities across Maros Regency, Indonesia, for a quantitative investigation. A response rate of 294 samples is obtained following the normal distribution sampling. The data is then analyzed using the covariance-based Structural Equation Model (CB-SEM) with AMOS software. The results indicate that only facilities, infrastructures, and cultures are crucial for increasing health-worker motivation and job performance. The direct and mediating effects are also reported, with the results discussed with the following implication.

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study

“…Good service quality provided by SU-PSA in terms of tangibles had a significant influence on satisfaction, as supported by Ahmed & Mehedi Masud, (2014); Chui et al, (2016); Hanaysha et al, (2011); Hasan et al, (2009); Mariana et al, (2020). Suriyanti & Azlan, (2023) stated that facilities and infrastructure significantly impacted the performance of health service personnel. This was evidenced by CSI value for the Facilities and Infrastructure indicator with service value of 3.645 in the "Very Good" category.…”

“…Service quality from the tangibles and Responsiveness dimension are able to explain and predict student satisfaction. The infrastructure and facilities provided by universities are the key to student satisfaction, as well as in the public sector in health services, as in the findings of (Suriyanti & Azlan, 2023). However, there are two dimensions of reliability and assurance that cannot explain and predict student satisfaction.…”