Talking shop: An exploration of how talking about work affects our initial interactions

Martin, Seán; Harrison, Spencer; Hoopes, Charlotte; Schroeder, Juliana; Belmi, Peter

doi:10.1016/j.obhdp.2021.104104

Cited by 4 publications

(2 citation statements)

References 77 publications

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“…Customer service and support profoundly influence repurchase intentions [36,37]. Swift issue resolution, attentive assistance, and personalized interactions create a positive impression that encourages customers to return [7,38]. Pricing and value for money are significant drivers.…”

Section: -5-repurchase Intentionmentioning

confidence: 99%

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

Hermansyah

2024

Emerg Sci J

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In the face of intensifying market competition, the significance of retail marketing strategies and tactics cannot be understated, as they are pivotal in enhancing customers’ satisfaction, fostering loyalty in customers, and ultimately elevating the likelihood of repurchase intentions. This research strives to discern the distinct attributes of customers and gauge their perceptions of the marketing strategies employed by Hypermarket Companies. Additionally, it examines the interplay between customer satisfaction, loyalty, and the consequent cultivation of repurchase intentions. Furthermore, the study explores the foundational retail marketing strategies that underpin the establishment of customer loyalty. The analytical approach encompasses Confirmatory Factor Analysis, SEM-PLS, and Biplot techniques. The findings underscore a customer profile primarily comprising males within the 18–29 age bracket, married, childless, holding undergraduate degrees, enjoying middle-income status, and engaged as private sector employees. Notably, the paramount driver shaping loyalty is the quality of retail service. It is intriguing to note that while the retail mix strategy within Bandung's hypermarkets is predicted to wield no direct influence on loyalty, marketing communication emerges as a potent determinant significantly impacting repurchase intentions. This study contributes to understanding customer behavior and loyalty in hypermarkets. It sheds light on the critical role of service quality in building loyalty. It highlights the importance of effective marketing communication for encouraging repurchase intentions and offers valuable insights for retail marketing strategies. Doi: 10.28991/ESJ-2024-08-01-08 Full Text: PDF

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Section: -5-repurchase Intentionmentioning

confidence: 99%

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

Hermansyah

2024

Emerg Sci J

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“…Fourth, we ask if teams coordinate and perform better when proactivity and conscientiousness coexist within some team members relative to others, creating attribute alignment within members across the team (Emich et al, 2022). We examine these conjectures abductively, using a combination of exploratory and confirmatory tests over multiple studies to select the best explanation from several plausible but competing explanations (e.g., Mantere & Ketokivi, 2013;Martin, Harrison, Hoopes, Schroeder, & Belmi, 2022;Mueller, 2018;Saetre & Van de Ven, 2021). Specifically, to examine the independent and simultaneous effects of proactivity and conscientiousness on team coordination and performance, we conduct two studies: a field study of MBA consulting teams and a controlled laboratory simulation.…”

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confidence: 99%

Better Together: Member Proactivity Is Better for Team Performance When Aligned with Conscientiousness

Emich

Ferguson

et al. 2024

AMD

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Proactivity, the tendency to create change in the work environment, typically improves team performance. This relationship is far from perfect, however. We explore inconsistencies in the team proactivity literature to shed light on an important questionwhen is member proactivity beneficial or dysfunctional for teams? First, we consider the composition of member proactivity at the team level and whether a simple 'more is better' heuristic neglects a more complex relationship linking member proactivity to team coordination and performance. Second, we explore whether proactivity is better when aligned with another individual difference focused on the propensity to plan and coordinate with others (i.e., conscientiousness). In two studies, we compare traditional additive and configurational compositional approaches to these two attributes with a new attribute alignment approach, allowing us to examine the co-occurrence of proactivity and conscientiousness within some team members relative to others. First, we find that team member proactivity-conscientiousness alignment (P-C alignment) predicts the performance of MBA consulting teams better than the other team composition models we considered. Then, we replicate this finding in a laboratory simulation, finding that it occurs because P-C alignment improves team coordination. Our results demonstrate that member proactivity is most effective for the team when it aligns with conscientiousness.

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It’s the journey, not just the destination: Conveying interpersonal warmth in written introductions

Nault

Sezer

Klein

2023

Organizational Behavior and Human Decision Processes

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Talking shop: An exploration of how talking about work affects our initial interactions

Cited by 4 publications

References 77 publications

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

Better Together: Member Proactivity Is Better for Team Performance When Aligned with Conscientiousness

It’s the journey, not just the destination: Conveying interpersonal warmth in written introductions

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