Systems Design, Process Performance, and Economic Outcomes in International Banking

Davamanirajan, Prabu; Kauffman, Robert J.; Kriebel, Charles H.; Mukhopadhyay, Tridas

doi:10.2753/mis0742-1222230204

Cited by 62 publications

(32 citation statements)

References 14 publications

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“…Although the sample size is relatively small, it is comparable to other studies reported in the product design and software development literatures[8,11,14] 5. This step was necessary to ensure that there was no ambiguity in the definition of CPC and that companies had a clear understanding of the types of software that comprised CPC 6.…”

supporting

confidence: 73%

Toward a theory to study the use of collaborative product commerce for product development

Bardhan

2007

Inf Technol Manage

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Collaborative product commerce (CPC) solutions span software and services which permit individuals to share product data to improve the design, development, and management of products throughout the product development lifecycle. Drawing upon prior developments in adaptive structuration theory (AST) and media richness theory, I develop a theoretical framework to better understand the role of CPC in enabling collaboration in a product development environment. I study the impact of CPC on product design and development processes using a cross-sectional survey of 36 firms. The study reveals that CPC usage varies across different phases of the product development lifecycle. Preliminary results indicate that CPC has enabled firms to collaborate effectively with external stakeholders, which has resulted in tangible business benefits. I conclude by developing several research propositions which provide a roadmap for conducting future empirical research to measure the impact of CPC on product development, and highlight potential research topics that can be explored.

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supporting

confidence: 73%

Toward a theory to study the use of collaborative product commerce for product development

Bardhan

2007

Inf Technol Manage

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“…More research is also called for on how to actually measure the benefits of SOA; measurement of the benefits at the process level currently seems to be the most promising approach to estimating the impact of IT investments (Davamanirajan et al 2006). Further, a rigorous bibliographical analysis of the growing body of research paper on SOA would help to identify the critical success factors of SOA implementation.…”

Section: Resultsmentioning

confidence: 99%

SOA Adoption Phases

2011

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A Case StudyThe approach to SOA within an individual company follows a typical hype cycle. By reviewing the main findings and challenges of each phase of the hype cycle, the paper identifies the main pitfalls of SOA implementation efforts. The biggest problems are a lack of skills, expertise, and viable business models. Case study findings show that companies at various phases of SOA implementation should also focus on a simultaneous increase in business process maturity. The interconnection of business process maturity and SOA that is examined here is vital for understanding the likely path towards higher maturity and consequently greater benefits being reaped from SOA implementation.

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“…Examinations have been conducted in more specific areas as well, such as the following: risk (Aron, Clemons, & Reddi, 2005), decisions in a portfolio context (Santhanam & Kyparisis, 1996), intertemporal dependencies valuated or modeled with options (Benaroch, Jeffery, Kauffman, & Shah, 2007), effects of quality (Davamanirajan, Kauffman, Kriebel, & Mukhopadhyay, 2006), and enhancing flexibility of process execution (van der Aalst & Basten, 2002;Gebauer & Schoder, 2006).…”

Section: Requirements For a Decision Model That Considers Automation mentioning

confidence: 99%

Interdependencies between automation and sourcing of business processes

Katzmarzik¹,

Henneberger

Buhl

2012

Journal of Decision Systems

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Automating business processes or relocating the processes to low-wage countries are two frequently used measures to decrease cost. With the main focus on cost reduction, however, productivity differences between locations as well as interdependencies between automation and sourcing are often inadequately considered. In fact, automation and sourcing opportunities are usually evaluated independently of each other. This common practice can systematically lead to decisions that consume expected savings. In this paper, a decision model is proposed that is designed to simultaneously derive optimal degrees of automation and relocation for business processes. Our approach considers various process execution costs and productivity levels as well as the effects of business process automation on sourcing decisions in order to maxime the return of a firm. We find that a false decision on the extent of automation may have significant influence on return. Furthermore, in the case of higher complexity, retaining work at the high-wage site becomes more attractive. Finally, we find that staff fluctuation at low-wage sites may not necessarily reduce attractiveness of such sites in general. This research helps executives to better understand the influence certain parameters may have on joint automation and sourcing decisions. INTRODUCTIONIncreased competition and economic pressure forces global companies to reduce business process execution costs. Two frequently used measures to achieve this goal are automation and sourcing. On the one hand, advances in information technology facilitate business process automation to increase efficiency (Miller & Parkhe, 1999;Parkhe & Miller, 2002). On the other hand, enabled by globalization, processes can be sourced entirely or partially to foreign countries to exploit wage differences. This is accomplished either by outsourcing the business processes to external service providers that are located abroad or by shifting the processes internally from one site to another.Relocating business processes, whether in-house or through outsourcing, has become very attractive in recent years and had been facilitated by improved communication technologies (Agrawal, Farrell, & Remes, 2003).In general, business processes dealing with information instead of physical goods are largely independent of the location and at the same time provide potential for automating at least part of the process. In these cases, automation and sourcing decisions are closely interrelated. For example, simple tasks in the financial services domain, such as entering paper orders into an order processing system, could be cost effective if they are performed by staff members in low-wage countries or if they are completely or partially automated. For example, optical character recognition (OCR) technologies can be used for the automatic scanning and processing of paper orders. Therefore, an integrated decision support model considering automation and sourcing is crucial.The objective of this paper is to analyze automation a...

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Systems Design, Process Performance, and Economic Outcomes in International Banking

Cited by 62 publications

References 14 publications

Toward a theory to study the use of collaborative product commerce for product development

Toward a theory to study the use of collaborative product commerce for product development

SOA Adoption Phases

Interdependencies between automation and sourcing of business processes

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