Systematic Review of Smart Tourism Research

Abstract

In recent decades, smart tourism has been attracting attention from practitioners and scholars. The current study used multiple analysis methods to conduct a systematic review of 124 related articles on smart tourism. Qualitative analysis was conducted to identify 10 categories of smart tourism articles. Results showed that the largest proportion focus on the influence of technology on tourists’ perceptions, behaviors, and experiences. Co-occurrence analysis was performed to investigate the development trend of keywords used by academics in the last five years, while co-authorship (country) analysis was conducted to examine the collaborative relationship between different countries. The research regions, industries, methods, and theories applied in these articles were also analyzed. Theoretical and practical/managerial implications, as well as future research directions, were provided.

Exploring the Roles of DMO’s Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages

“…In a smart tourism ecosystem, social media are extremely critical because consumers are likely to produce, share, and consume social contents (Hunter et al 2015; Xiang and Gretzel 2010; Ye, Ye, and Law 2020) and those contents could influence travelers’ and service providers’ behavior (Jovicic 2019). Local tourism organizations and governments utilize social media for tourism development and the network for smart tourism ecosystem (J.…”

“…Local tourism organizations and governments utilize social media for tourism development and the network for smart tourism ecosystem (J. H. Park et al 2016). Because of the importance of social media in smart tourism, social media research is the third most common research topic in smart tourism research context (Ye, Ye, and Law 2020). For instance, both residential and touristic consumers generate and consume social media data through their mobile devices (Gretzel et al 2015).…”

Akıllı Turizmde Büyük Veri Kullanımı: Sistematik Bir Derleme

“…For this purpose, systematic review method was used to obtain data. This method, which is seen to be widely used in the field of medicine, is also used in fields such as education, management (Keleher et al, 2009;Tan, Muskat and Zehrer, 2016) and tourism (Shafiee et al, 2019;Ye, Ye and Law, 2020) in recent years. By using systematic review method, it is aimed to search the studies carried out on a specific subject according to various criteria, analyze them comparatively and create a conceptual framework.…”

Mapping post crises the European job growth in travel agencies and tour operator reservation services

“…The economic and management stream brings the richest theoretical contributions and according to Stergiou and Airey (2018) Smart Tourism emerges as new research field. Ye et al (2020) points, on the context of 5 G technology adoption, that 'the prevalence of Internet of Things (IoT), mobile applications (apps), location-based services, geo-tag services, Virtual Reality (VR), Augmented Reality (AR), social media, and smart devices offers immense opportunities for tourism stakeholders to generate, store, and retrieve big data that serve various purposes'.…”