“…Understanding the factors that affect students' perception of a service is a significant dimension to understand their attitudes and perception about the service. In higher education, there are problems of structure, personalities, students, academic staff, physical environment, university staff and management (Rosha, Lace, 2015), (Prause, 2015); ( Dubauskas, Balius, 2015); (Goyal, Sergi, 2015).…”