Surviving a major crisis: the case of dismissed tourism and hospitality employees

Family support and posttraumatic growth among tourism workers during the COVID-19 shutdown: The role of positive stress mindset

“…Industry- or organization-level resilience has been the main theme among the studies on the impact of the crises in the tourism discipline ( Brown et al, 2018 ; Khan et al, 2020 ; Prayag et al, 2020 ; Sobaih et al, 2021 ). A gap remains about how tourism workers experience a crisis such as the COVID-19 ( Aguiar-Quintana et al, 2021 ; Karsavuran, 2020 ) as well as develop resilience to it ( Karsavuran, 2020 ; Mao et al, 2020 ; Martins et al, 2020 ). Prior works, including management studies, have paid attention to an adaptation form in the resilience process known as posttraumatic growth (PTG) ( Vogel & Bolino, 2020 ).…”

“…Families are a primary source of support in collectivistic and family-oriented Asian cultures such as Vietnam ( Matsumoto et al, 2017 ), where family members have a propensity to share experiences and offer each other support when they are in difficulty ( Tingvold et al, 2012 ; Truong & Barraket, 2018 ). Research has highlighted the salience of supportive family relationships in cushioning the negative effects of crises on workers particularly in the tourism industry ( Agarwal, 2021 ; Karsavuran, 2020 ) as well as called for further investigations into mechanisms behind social support in the equation of PTG ( Sörensen et al, 2021 ). We draw on the conservation of resources (COR) theory ( Hobfoll, 1989 ) to deduce the role of family support as a resource in nurturing PTG among tourism workers in face of a pandemic crisis such as the COVID-19, as well as propose that tourism workers’ positive stress mindset is a mediating channel for this effect.…”

The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison

“…As the global economy moves from a manufacturing economy toward a service economy, the of study of hospitality crisis management is crucial for two reasons. First, overreliance on revenue from the hospitality industry can be devastating ( Israeli and Reichel, 2003 ), as lost revenue contributes to a downward economic trend and increased unemployment ( Henderson, 2007 ; Karsavuran, 2020 ). The second reason is that the way a country, industry, or company manages its recovery plays a significant role in how well that country, industry, or company emerges from a crisis ( Racherla and Hu, 2009 ).…”

Effects of crisis on crisis management practices: a case from Turkish tourism enterprises

“…In particular, government support to ensure financial sustainability is essential, although Lai and Wong (2020) concluded that Chinese hospitality managers did not need shortterm government assistance because of previously announced government support packages for the tourism industry. Karsavuran (2020) revealed that dismissed tourism workers experienced financial difficulties and psychological deterioration while their social relations were restricted due to unemployment. However, we found that tourism enterprises did not intend to reduce the number of their employees.…”