Supply Chain Management and Organization Performance: A Value Creation Perspective

Kyeremeh, Evans; Dza, Mawuko

doi:10.14738/abr.610.5294

Cited by 3 publications

(4 citation statements)

References 27 publications

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“…67 with a significance value of 0.000. The results agree with Kyeremeh and Dza (2018) study which investigated the influence of supply chain management on organization performance. The findings revealed that although supply chain management practices have some level of impact on supply chain performance, the effect is less influenced by value creation.…”

Section: Regression Analysissupporting

confidence: 89%

“…However, the study context was Kenya Power thus presenting a methodological gap. Kyeremeh and Dza(2018) study investigated the influence of supply chain management on organization performance: A Value Creation Perspective. In addition to exploratory factor analysis, correlations, regressions and other analytical methods, data were gathered and analyzed.…”

Section: Supply Chain Strategy and Organizational Performancementioning

confidence: 99%

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Operational Strategies and Performance of Small and Medium Enterprises in Nairobi City County, Kenya

Mnyazi¹,

Makhamara²

2023

jbmed

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The Kenyan Vision 2030 envisages a vibrant SME sector as one of the key sectors meant to make the economy industrialized by the year 2030. However, the SME sector has recorded poor performance in the past. Because most SMEs expand naturally and in accordance with the initial entrepreneur’s vision, many enterprises in this sector are run in a haphazard manner. Some organizations lack suitable structures and management processes, while in others, the original director is in charge of everything, from cash receipts, banking, and withdrawals, to more complex entrepreneurial responsibilities. Therefore, this study examined how operational strategies influence small and medium enterprises' performance in Nairobi City County, Kenya. The study specifically sought to examine the influence of supply chain strategy, product development strategy, process design strategy and customer focus strategy. The study was guided by Balance score card model, resource-based view theory, quality management theory and Ansoff Matrix theory. This study adopted a descriptive research design. The study population was SMEs based within the Nairobi City County. The number of SMEs directly targeted was 94. A census of 94 respondents was carried out. This is because the population for each category of the respondents was small. A structured questionnaire was used as a data collection tool to all the respondents. A questionnaire was piloted on 20 respondents to make sure that any error or missing item in it is identified and addressed so as to make sure they are valid and reliable. Validity was assessed using construct and content validity tests. Reliability was assessed with the use of Cronbach’s alpha coefficient. Quantitative data was analyzed using descriptive statistics such as mean and standard deviation and presented in tables, and figures. In addition, the study conducted inferential statistics that involved correlation analysis and multiple regression analysis to test the relationship between independent variables and dependent variable. The study found that supply chain strategy, product development strategy, process design strategy and customer focus strategy had a significant positive influence on the performance of Small and Medium Enterprises in Nairobi City County, Kenya. The study concluded that effective supply chain strategy leads to better collaboration with suppliers, better control quality and improved risk mitigation. Designing processes allows businesses to identify inefficient workflows, structures, and systems, re-design them based on current business needs, and implement the modified processes promptly to improve results. Product development strategy provides an ideal framework for creating new products or improving the performance, cost or quality of existing products. Customer focus strategy leads to improved sales, reduce the cost to serve, increase satisfaction and improve their operational efficiency. The study recommended that the management of Small and Medium Enterprises in Nairobi City County, Kenya should aim to efficiently and effectively implement lean supply chain strategy. In order to increase sales of their products, improve market position, boost customer loyalty, SMEs should generate insights that drive innovation and design user-centered products. When opening a new branch or department, business owners and managers need to understand what process design is, what its objectives are, and how it can improve the performance of their companies. The SMEs should put customer focus values at the heart of their culture that unite employees under common goals even roles that do not have day-to-day customer interactions.

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Section: Regression Analysissupporting

confidence: 89%

Section: Supply Chain Strategy and Organizational Performancementioning

confidence: 99%

Operational Strategies and Performance of Small and Medium Enterprises in Nairobi City County, Kenya

Mnyazi¹,

Makhamara²

2023

jbmed

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“…As the primary objective of supply chain management is consumer satisfaction [60,61], the consumer is acknowledged as one of the most vital stakeholders in the majority of supply chains [62]. In the modern days of digitalization, consumers increasingly connect with businesses via a plethora of touchpoints across numerous platforms and media, and customer experiences are becoming increasingly social.…”

Section: Relationship Between Sustainable Supply Chain Management (Ss...mentioning

confidence: 99%

Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry

Attia

2023

Sustainability

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This study aims to test the effect of sustainable supply chain management on customer relationship management, competitive advantage, and organizational performance by collecting and analyzing data from the Egyptian textile industry. A suggested research model shows the hypothesized relationship between sustainable supply chain management, customer relationship management, competitive advantage, and organizational performance. The proposed research model and hypotheses were tested using correlation analysis and structural equation modeling based on data collected from 148 companies working in the Egyptian textile industry. Statistical analysis of the collected data supports the positive relationship between sustainable supply chain management on one side and customer relationship management, competitive advantage, and organizational performance on the other. Additionally, statistical analysis supports the positive relationship between customer relationship management and competitive advantage from one side and organizational performance from the other side. Data were collected through an online survey from 147 supply chain managers in the Egyptian textile industry to test the research hypotheses. The results suggest that the successful implementation of sustainable supply chain management will help in improving customer relationship management, competitive advantage, and organizational performance.

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“…Tujuan akhirnya adalah agar terjadi pengkatan pembelian berulang kepada perusahaan. (Ni & Sun, 2019); (3) level of information sharing, saling bertukar informasi dengan mitra berkaitan dengan kondisi pasar, permintaan pelanggan, inovasi produk sehingga diharapkan informasi yang diperoleh dapat menjadi acuan akan produk yang lebih baik dan perbaikan secara berkesinambungan (Al-Shboul, 2017); (4) quality of information sharing, QIS ini terdiri dari waktu, akurasi, kecukupan dan informasi terpercaya, (Kyeremeh, 2018); (5) internal lean practices, menjelaskan praktik ini bertujuan untuk menghapus pemborosan di seluruh aliran product value, tapi ini tidak hanya saja di dalam internal juga mencakup seluruh anggota rantai pasokan. Dengan ini diharapkan dapat mengurangi biaya berlebih akibat pemborosan bahan baku, waktu dan juga control (Anatan, 2012); (6) postponement, didefinisikan sebagai langkah mempercepat satu aktivitas dari yang lainnya.…”

Section: Pendahuluanunclassified

Manajemen rantai pasokan dan implementasi sistem enterprise resources planning terhadap kinerja organisasi

Linda

Fauzi

2021

JKMW

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This study aims to determine the effect of supply chain management and the implementation of enterprise resource planning on organizational performance. The population and sample used in this study was employees of PT. Semen Padang is involved in the supply chain management process and runs an enterprise resource planning system. Data was collected through distributing questionnaires and data processing was carried out through SPSS 16.0 software. The results of this study indicate that supply chain management has a significant positive effect on organizational performance. The results of this study indicate that the implementation of enterprise resource planning on organizational performance has a significant positive effect on organizational performance.Keywords: Enterprise resource planning, supply chain management, organizational performance

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Supply Chain Management and Organization Performance: A Value Creation Perspective

Cited by 3 publications

References 27 publications

Operational Strategies and Performance of Small and Medium Enterprises in Nairobi City County, Kenya

Operational Strategies and Performance of Small and Medium Enterprises in Nairobi City County, Kenya

Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry

Manajemen rantai pasokan dan implementasi sistem enterprise resources planning terhadap kinerja organisasi

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