Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry

Attia, Ahmed M.

doi:10.3390/su15054072

Cited by 11 publications

(4 citation statements)

References 106 publications

(148 reference statements)

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“…A recent study from Pakistan also investigated how reverse logistics impacts the performance of firms in Karachi, Pakistan, suggesting that efficiency in reverse logistics can provide a competitive edge [83]. Another study examined the influence of sustainable supply chain management and reverse logistics on operational performance and competitive advantage in the UAE food industry and found significant results [84].…”

Section: Organizational Performance As a Mediator Between Reverse Log...mentioning

confidence: 99%

Reverse Logistics Practices: A Dilemma to Gain Competitive Advantage in Manufacturing Industries of Pakistan with Organization Performance as a Mediator

Khan,

Ma,

Akbar

et al. 2024

Sustainability

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Reverse logistics is a known supply chain practice and has been proven effective in recent decades. In developing countries, these practices are already employed and considered beneficial for the business or firms. The reverse logistics concept creates value for customers and firms. Considering this, this study intends to highlight reverse logistics practices in Pakistan and examine the reverse logistics impacts on competitive advantage with the mediating role of the firm’s organizational performance in Pakistan’s manufacturing industries. In this study, plastic bottle manufacturing firms working in Pakistan were selected to collect the data. Hence, to collect the data from these firms, a survey technique was sought to determine the impact of reverse logistic practices on competitive advantage with the mediating role of organizational performance. A structured and adapted questionnaire was used in this regard. Organizational performance was assumed as the operational and financial performance of these firms. Data were collected using a convenience sampling technique, and the targeted population was the middle-level employees of bottle manufacturing firms. The statistical tool was adopted as the study was quantitative, and results were extracted numerically. IBM SPSS and AMOS version 24 were used as supporting statistical analysis and interpretation tools. Data analysis demonstrated that out of 219 respondents, 68 were supervisors, and others were middle managers. Statistics show that most females were supervisors, and most males were middle managers. “Confirmatory Factor Analysis (CFA)” was performed to examine the fit of the three-factor model, showing good fit indices (Chi-square/df = 2.71, CFI = 0.902, TLI = 0.896, RMSEA = 0.081), which indicates that the model fits the data well. According to the study’s findings, a significant impact was examined between reverse logistics and competitive advantage, and a mediating role was confirmed between those variables. This study poses unique strengths in theoretical and practical ways and helped enrich the available literature and findings.

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Section: Organizational Performance As a Mediator Between Reverse Log...mentioning

confidence: 99%

Reverse Logistics Practices: A Dilemma to Gain Competitive Advantage in Manufacturing Industries of Pakistan with Organization Performance as a Mediator

Khan,

Ma,

Akbar

et al. 2024

Sustainability

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show abstract

“…According to research by Ibrahim & Yesiltas (2021), effective customer relationship management, particularly through focused service quality, is evident in customer satisfaction and the creation of value in the delivered products or services. This process, spanning from the initial to the final stages of product or service selection, is integral to creating a value chain that guarantees customer satisfaction, loyalty, and repeated service use, discouraging customers from seeking similar services elsewhere (Li et al, 2023). Research by Magatef et al (2023) emphasizes that organizations creating value in a product or service leave a lasting impression on customers, transforming them into regular customers and fostering loyalty to the organization's offerings.…”

Section: Customer Relationship Management (Crm)mentioning

confidence: 99%

Structural Equation Modeling for the Business Performance of Private Hospitals in Thailand: Management Perspective

Subongkod,

Hongsakul

2024

ABAC J

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This research aimed to study the causal factors affecting the business performance of private hospitals in Thailand from a management perspective. The sample consisted of 411 executives from private hospitals in Thailand, selected through purposive sampling. Data were collected via questionnaire, with SEM being used for analysis. The results indicated that the development of an enterprise resource system, including the competency and capability of entrepreneurs, positively influenced the focus on competitive differentiation. In turn, this focus had a positive effect on customer relationship management. Customer relationship management positively impacted brand loyalty, which subsequently enhanced business performance. In contrast, the competency and capability of entrepreneurs did not have an effect on business performance. The findings suggest that the growth and sustainability of business performance in private hospitals depends on various supportive factors. These range from policy formulation and the development of technological systems in services to strategies for building customer relationships, all contributing to competitive advantages, service loyalty, and success in achieving set goals.

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“…Chen et al [ 10 ] established a performance benchmark for sustainable supply chain with 16 indicators based on the revenue-cost-sharing contract. Attia [ 11 ] developed 20 indicators for the assessment of the performance of Egyptian textile enterprises based on sustainable supply chain management, customer relationship management, and competitive advantages.…”

Section: Introductionmentioning

confidence: 99%

Screening of sustainable supply chain performance evaluation indicators based on the ill-conditioned index cycle method

Deng,

Huang,

Zou

et al. 2024

PLoS ONE

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The establishment of an evaluation indicator system that can accurately assess the sustainability of a supply chain while further enhancing its performance is vital and relevant. Based on the connotation of sustainable supply chains and triple bottom line theory, indicators are initially proposed from economic, environmental, and social dimensions. To increase the explanatory power of the indicator system and decrease information redundancy, the coefficient of variation is applied to identify the indicators with weak interpretation intensity, the ill-conditioned index cycle method is utilized to filter out indicators with redundant information, and data on 100 Chinese listed companies from 2019 to 2021 are used as samples. A performance evaluation indicator system of sustainable supply chains with 16 indicators is ultimately established. The information interpretation strength index and cumulative information contribution rate verify the rationality of the final indicator system. The outcome demonstrates that this screening method can strengthen the representativeness of the indicator system and rapidly reduce redundancy, leading to the better discrimination of the evaluation results. The findings of this study provide an indicator system and a methodological reference for both companies and policymakers and can aid in the transformation of supply chains toward sustainability.

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Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry

Cited by 11 publications

References 106 publications

Reverse Logistics Practices: A Dilemma to Gain Competitive Advantage in Manufacturing Industries of Pakistan with Organization Performance as a Mediator

Reverse Logistics Practices: A Dilemma to Gain Competitive Advantage in Manufacturing Industries of Pakistan with Organization Performance as a Mediator

Structural Equation Modeling for the Business Performance of Private Hospitals in Thailand: Management Perspective

Screening of sustainable supply chain performance evaluation indicators based on the ill-conditioned index cycle method

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