Supply Chain-Based Conflict: A Study From Textile Exporters Perspectives

Abstract

Conflict is a common event in interactions among people, companies and supply chains. The main objectives of this paper are to (1) explain the importance of conflict management in a supply chain, (2) bring out the sources and resolution methods of the supply chain-based conflicts, and (3) explore the differences between upstream and downstream textile supply chain-based conflicts. The survey conducting on textile companies provides insight into supply chain-based conflict from textile exporter perspectives. According to the survey results, the conflicts between the supply chain partners just appear to be a fact of business atmosphere. The underlying sources of conflicts are price changes for downstream partners and demand for faster delivery from upstream partners. The underlying conflict resolution methods are compromising for downstream partners and sharing for upstream partners. Moreover, the independent-samples T-tests make clear that the sources and resolutions methods of supply chain-based conflicts are different between downstream and upstream supply chain, and cannot be generalized for all the supply chains. Thus, the supply chain-based conflict management should be divergent for downstream and upstream partners.

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