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National and/or International Pandemic periods (outbreaks) have important effects on education/training life as well as general living conditions. Digital transformation in education and online education started to be brought to the fore more, especially due to the effects of Corona Virus (COVID-19), which appeared in Wuhan, China in 2019, on education/training areas. Within this framework, since 15 March 2020, because of the epidemic of Corona virus, distance education (Online education, E-learning) has become a very popular subject due to the interruption of face-to-face education and training at universities with schools affiliated to the Ministry of Education. In this period, rather than whether students are ready for online learning, investments have been made in distance education technologies on the assumption that students/teachers have positive attitudes and technical capacity to distance education. The main purpose of this study is; before distance education begins at Pamukkale University, it is to analyze the readiness of students for distance education with the Hung (2010) Online Learning Readiness scale. Results show that students had readiness for online learning but found themselves insufficient in terms of online learning control, and readiness for online learning differs according to undergraduate students' classes and whether they already have experience in online learning or not.

Purpose The purpose of this paper is threefold: first, to draw health managers’, clinicians’, entrepreneurs’ and mobile apps designers’ attention toward new mobile health applications (mHealth apps); second, to define mHealth apps design characteristics intended for doctors; and third, to highlight how mHealth apps can be designed using quality function deployment/house of quality (QFD/HOQ) techniques from doctors’ perspectives. Design/methodology/approach Data were collected through a survey and in-depth interviews with doctors to understand their needs and attitudes toward mHealth apps. Analytic hierarchy process, QFD and HOQ methods were used to analyze data. Findings Doctors agreed that mHealth apps provide them with the tools to improve their service and to become more efficient. Once the 12 doctors’ wants were collected, they were prioritized according to their significance and used for mHealth apps development. Eight technical characteristics that cater to doctors’ expectations were sorted. The authors suggest that mHealth app designers need to provide design requirements recommended by health personnel for a higher satisfaction level. Originality/value Healthcare managers are focusing on increasing their efficiency, patient satisfaction and care quality, and decreasing costs. For these purposes, mHealth revolution and mHealth apps have high potential for improving doctor effectiveness and healthcare quality. This study is among the first to: define Turkish doctors’ wants from mHealth apps; elaborate the app’s technical characteristics; and increase design quality, which is implied in improving app design. This research makes a significant contribution to define doctors’ wants from mHealth apps, to elaborate their technical characteristics and to increase mHealth apps design quality using QFD.

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The main objective of this study is to provide theoretical and empirical frameworks for determining drivers of e-customer satisfaction from e-tailers and highlight what is needed to increase e-customer satisfaction level in Turkey. First, literature was reviewed about customer satisfaction to verify the drivers of e-customer satisfaction. Second, an empirical study was conducted to determine the drivers of e-customer satisfaction and measure e-customer satisfaction level from e-stores. In conclusion, the empirical survey's results of 552 respondents show that e-customer satisfaction is positively influenced from e-shopping cost, e-store design quality, e-store service quality, e-store information quality and cargo carriers' service quality. E-customers are also strongly satisfied with e-shopping cost, e-store design quality, e-store service quality and cargo carriers' service quality. On the other hand, apart from choosing cargo carriers, e-customer satisfaction is negatively influenced from estore shipping policy, and e-customers are strongly dissatisfied from e-stores' information quality and shipping policies.