Supervisor undermining and driving errors in truck drivers: A moderated mediation model

Sârbescu, Paul; Sulea, Coralia; Moza, Daniela

doi:10.1016/j.trf.2016.12.006

Cited by 10 publications

(10 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The results strongly support that job burnout in truck drivers is not limited to exhaustion. This is important as previous research has excluded inefficacy and only once included cynicism (Kemp et al, 2013a, b;Sârbescu et al, 2017). The findings support the complex nature of how truck drivers deal with job-related stress.…”

Section: Theoretical Implications and Research Directionssupporting

confidence: 57%

“…A second study used an expanded exhaustion concept which added physical fatigue and looked at the impact of role stressors on regulations and safety (Kemp et al, 2013b). The findings indicated that drivers do experience both emotional exhaustion and physical fatigue and that those feelings are positively related to negative attitudes about safety and regulation violations (Kemp et al, 2013b) Sârbescu et al (2017 presented a study on supervisor undermining behaviors and the outcome of truck driver errors with burnout in a mediating role. Their research utilized two of the three MBI-GS dimensions, exhaustion and cynicism.…”

Section: Burnout Research In Transportationmentioning

confidence: 99%

“…As an outcome of chronic job-related stress, research has assumed that job burnout mediates the relationship between job-related antecedents, often role stressors and job-related outcomes, usually negative (Kemp et al, 2013a;Sârbescu et al, 2017). The following section describes the conceptual model for this research (Figure 1).…”

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

“…Focus is placed on inefficacy as it has been unexplored related to truck drivers. Limited driver-related research provided an initial focus on job burnout emphasizing exhaustion and cynicism, but other research suggests that the impact of inefficacy may be the determining factor in a driver's intention to stay with an organization (Kemp et al, 2013, a, b;Sârbescu et al, 2017;Williams et al, 2017). The nature of the truck driving profession often leaves drivers both physically and emotionally exhausted and cynical.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Inefficacy: the tipping point of driver burnout

Thomas

Liao-Troth

Williams

2020

IJPDLM

View full text Add to dashboard Cite

PurposeTruck drivers keep supply chains moving, but driver shortages and high turnover levels plague the industry. The purpose of this research is to examine the three dimensions of Maslach's job burnout model: exhaustion, cynicism and professional inefficacy, as it relates to role stressors and turnover intention. Logistics boundary spanners such as truck drivers appear to be especially susceptible to job burnout. Role theory and organizational support theory were used to develop hypotheses.Design/methodology/approachIndividual level survey data were collected from 190 truck driver respondents (not owner operators) at two large truck stops. Data were analyzed using structural equation modeling.FindingsFindings suggest that the relationship between role stressors and the dimensions of job burnout are not all the same. Role conflict significantly impacts exhaustion and cynicism. Role ambiguity significantly impacts cynicism and inefficacy. Results support a progression through burnout dimensions that begins with exhaustion and ends with inefficacy. Inefficacy was significantly related to intention to stay. Organizational support is a way to help drivers mitigate feelings of inefficacy.Practical implicationsManagers in trucking organizations can track burnout levels in their drivers using the Maslach Burnout Inventory with a specific focus on monitoring feelings of inefficacy, which may help lower turnover levels.Originality/valueThe findings support that the burnout dimension of inefficacy is the strongest indicator that a driver is considering leaving his current organization or the industry. This is contrary to other studies that have focused on the other two burnout dimensions.

show abstract

Section: Theoretical Implications and Research Directionssupporting

confidence: 57%

Section: Burnout Research In Transportationmentioning

confidence: 99%

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Inefficacy: the tipping point of driver burnout

Thomas

Liao-Troth

Williams

2020

IJPDLM

View full text Add to dashboard Cite

show abstract

“…Individuals' healthy and supportive relationships with those they encounter in an organization are a highly important resource for their happiness and performance [1,2]. From an organizational perspective, smooth interpersonal relationships are essential to its efficient and effective functioning [3].…”

Section: Introductionmentioning

confidence: 99%

The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

Jung

Yoon

2022

Sustainability

View full text Add to dashboard Cite

The purpose of this study was to determine if social undermining as perceived by frontline employees significantly affects their emotional exhaustion and procrastination behavior and to clarify the moderating role of positive psychological capital. A total of 310 deluxe hotel employees in South Korea participated in this study by completing a self-administered questionnaire. The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. In addition, when emotional exhaustion became severe, employees’ procrastination behavior, which harmed their organizations, increased. Additionally, the findings suggest a mediating effect, thereby indicating that employees’ procrastination behaviors may increase when they experience emotional exhaustion resulting from social undermining. When employees perform their jobs with a positive attitude in a work situation, the negative influence of social undermining and emotional exhaustion may be partially offset. Limitations and future research directions are also discussed.

show abstract