Super Efficient Refrigerator Program (SERP) evaluation. Volume 1: Process evaluation

Evaluation of the Super Efficient Refrigerator Program (SERP) in the Bonneville Power Administration service territory

“…That study also was conducted by PNNL for DOE. The current study supplements the information from Sandahl et al (1996) with more recent information and information from the retail end of the Program in Bonneville's territory. Specific process issues addressed here include dealer training, promotion of SERP units, cross-border accounting, and Program information flow.…”

“…This study relied in part on information from Sandahl et al (1996), which provided process information for the Program as a whole. That study also was conducted by PNNL for DOE.…”

“…We have reviewed some of several hundred newspaper and magazine articles about the Program and the SERP refrigerator (IRT 1995). Sandahl et al (1996) reported findings from their process evaluation of SERP. The report relied on interviews with utility and manufacturer representatives to document Program implementation.…”

“…For the DOE process evaluation, representatives of most major manufacturers were interviewed (Sandahl et al 1996). For the DOE preliminary impact evaluation, we updated some of the information from those interviews and also explored impact and market transformation issues in manufacturer interviews.…”

“…This chapter also summarizes information from the Program process evaluation conducted for DOE (Sandahl et al 1 996). Sandahl et al (1996) reported on their findings from a process evaluation of the overall Program. Information from that report is summarized here as background to the process findings from the current study.…”