Success factors of lean six sigma implementation in manufacturing

Mabrouk, Nejah Ben; Ibrahim, Saber; Eddaly, Mansour

doi:10.5267/j.uscm.2020.7.008

Cited by 8 publications

(8 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The core activity of the lean method in business process management is to identify the value for the customer and to identify the waste of resources, cost and time in the process (Pal et al ., 2014, Ramos et al ., 2018, Singh et al ., 2019, Sreedharan et al ., 2020, Mabrouka et al ., 2021). By identifying waste, the bottlenecks of the process can be resolved by improving the process.…”

Section: Literature Reviewmentioning

confidence: 99%

Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study

Kääriä,

Shamsuzzoha

2023

IJPPM

View full text Add to dashboard Cite

PurposeThis study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is observed that the high degree of manual work in the O2C process causes mistakes, delays and rework in the process. The purpose of this article is therefore to analyze the case company's current state of the O2C process as well as to identify the areas of development in this process by deploying the means of Lean Six Sigma tools such as value stream mapping (VSM).Design/methodology/approach The study was conducted as a mix of quantitative and qualitative analysis. Based on both the quantitative and qualitative data, a workshop on VSM was organized to analyze the current state of the O2C process of a case company, engaged in the energy and environment sector in Finland.Findings The results found that excessive manual work was highly connected to inadequate or incorrect data in pricing and invoicing activities, which resulted in canceled invoices. Canceled invoices are visible to the customer and have a negative impact on the customer experience. This study found that by improving the performance of the O2C process activities and improving communication among the internal and external stakeholders, the whole O2C process can perform more effectively and provide better customer value.Originality/value The O2C process is the most visible process to the customer and therefore its punctual and fluent order management is vital. To ensure that the O2C process is operating as desired, suitable process performance metrics need to be aligned and followed. The results gathered from the case company's data, questionnaire interviews, and the VSM workshop are all highlighted in this study. The main practical and managerial implications were to understand the real-time O2C process performance, which is necessary to ensure strong performance and enhance continuous improvement of the O2C process that leads to operational excellence and commercial competitiveness of the studied case company.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study

Kääriä,

Shamsuzzoha

2023

IJPPM

View full text Add to dashboard Cite

show abstract

“…2.2 Identification of the key factors to Lean Six Sigma implementation in manufacturing supply chains LSS implementation factors are complex and abundant (Mabrouka et al, 2021), and some of the reported LSS implementation failures are attributed to a poor understanding of cause and effect relationships between the LSS enablers (Perera et al, 2021). The relationship between LSS factors with the supply chain performance in manufacturing industries has been proven significant (Ahmad et al, 2019;Gultom and Wibisono, 2019;Ali et al, 2020).…”

Section: Lss In the Supply Chainmentioning

confidence: 99%

“…LSS implementation factors are complex and abundant (Mabrouka et al. , 2021), and some of the reported LSS implementation failures are attributed to a poor understanding of cause and effect relationships between the LSS enablers (Perera et al.…”

Section: Literature Reviewmentioning

confidence: 99%

Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain: an integrated approach

Orji

U-Dominic

2022

BPMJ

View full text Add to dashboard Cite

PurposeThe topic of Lean Six Sigma (LSS) implementation in a supply chain context is an emerging research stream comprising of diverse objectives and complex processes thereby presenting opportunities for further exploration and organizational process improvement. Thus, this study proposes an integrated multi-criteria decision-making methodology to determine what can facilitate the successful implementation of LSS as an organizational change strategy in the manufacturing supply chain.Design/methodology/approachThe proposed methodology based on Decision-Making Trial and Evaluation Laboratory and hierarchical Evaluation Based on Distance to Average Solution is employed to ascertain the relative importance and priorities of an identified framework of factors with the aid of opinions of managers in the Nigerian plastics industry.FindingsThe results show a high significance of institution-based factors (e.g. government regulations) and present relevant implications to the policymakers as well as the managers and practitioners of the plastics manufacturing industry.Originality/valueThis study indicates a possible pathway to accurately evaluate a framework of critical factors to integrate and institutionalize LSS in the manufacturing supply chain for organizational performance improvement.

show abstract

“…Researchers in business administration and management domain frequently use the intent structure (Sushil, 2012). Establishing a contextual relationship: For n variables, experts are asked n ( n −1) dichotomous questions like whether A leads to B (Mabrouk et al , 2021) in a desired manner (e.g. in “Yes” and “No”).…”

Section: Ism Procedural Aspectsmentioning

confidence: 99%

“…Establishing a contextual relationship: For n variables, experts are asked n ( n −1) dichotomous questions like whether A leads to B (Mabrouk et al , 2021) in a desired manner (e.g. in “Yes” and “No”).…”

Section: Ism Procedural Aspectsmentioning

confidence: 99%

Modelling the abstract knots in supply chains using interpretive structural modelling (ISM) approaches: a review-based comprehensive toolkit

Abbas¹,

Mehdi²,

Azad³

et al. 2022

BIJ

View full text Add to dashboard Cite

PurposeThis study endeavours to (a) develop a comprehensive interpretive structural modelling (ISM) toolkit containing sufficient details about the suitability and procedural aspects of each ISM approach and offer points of reference for budding researchers, (b) highlight the compatibility of ISM approaches with other qualitative and quantitative approaches, and (c) chalk-out an agenda for future research.Design/methodology/approachThis study is based on an extensive review of 74 studies where researchers have used one or more ISM approaches. These studies span across the different industry sectors.FindingsThere exists a huge void in terms of the methodological synthesis of ISM approaches. ISM approaches are frequently used in sync with other qualitative and quantitative approaches. Furthermore, it highlights the need of improving the robustness of the proposed ISM models by sharing the critical details of research process.Research limitations/implicationsBeing a review-based work, it could not illustrate the discussed ISM approaches with real data. However, it offers a research agenda for the prospective researchers.Practical implicationsThe prerequisites, pitfalls, suitability and the procedural aspects of various ISM approaches contained in this toolkit are equally useful for the academicians as well as practitioners.Originality/valueIn the absence of a synthesized framework, this study contributes a comprehensive ISM toolkit which will help the researchers to choose a suitable ISM approach in a given case.

show abstract

Success factors of lean six sigma implementation in manufacturing

Cited by 8 publications

References 1 publication

Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study

Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study

Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain: an integrated approach

Modelling the abstract knots in supply chains using interpretive structural modelling (ISM) approaches: a review-based comprehensive toolkit

Contact Info

Product

Resources

About