Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study
Emilia Kääriä,
Ahm Shamsuzzoha
Abstract:PurposeThis study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is observed that the high degree of manual work in the O2C process causes mistakes, delays and rework in the process. The purpose of this article is therefore to analyze the case company's current state of the O2C process a… Show more
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