Success factors for manufacturing expert system development

Guimarães, Tor; Yoon, Youngohc; O'Neal, Quinton

doi:10.1016/0360-8352(94)00208-5

Cited by 11 publications

(11 citation statements)

References 65 publications

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“…It is defined as the sum of one's feelings and attitudes toward a variety of factors related to the delivery of information products and services (Ives et al , 1983). A system without user satisfaction is less likely to be used and to produce beneficial results to a user community and the organization (Guimaraes et al , 1995).…”

Section: Introductionmentioning

confidence: 99%

Measuring ERP success: the ultimate users' view

Wang

2006

International Journal of Operations &Amp; Production Management

128

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PurposeEnterprise resource planning (ERP) is now considered to be the price of entry for running a business. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether ERP is needed and, once implemented, whether it is successful. User satisfaction is one evaluation mechanism for determining system success. This study develops a reliable and valid instrument for measuring ERP ultimate‐user satisfaction.Design/methodology/approachInitial ERP system characteristics and the implementation context were investigated. Some previously validated instruments were selected for examination using rigorous interview techniques. A modified version was developed and pre‐tested. The instrument was then used to administer a test to 264 Taiwanese users that interact directly with an ERP system.FindingsThe results suggest a ten‐item instrument to measure three components of ultimate‐user satisfaction in an ERP environment: ERP project team and service, ERP product, and user knowledge and involvement.Originality/valueThis study has conducted a rigorous scale development procedure to establish a reliable and valid instrument for measuring ERP ultimate‐user satisfaction.

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Section: Introductionmentioning

confidence: 99%

Measuring ERP success: the ultimate users' view

Wang

2006

International Journal of Operations &Amp; Production Management

128

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“…Training can also increase user satisfaction. It is an investment that brings individual benefits and advantages to the entire company [5]. Indeed, this concerns SMEs and large organisations.…”

Section: A Pre-fit-gap Analysis Recommendationsmentioning

confidence: 99%

“…This is a shared environment between several customers, and the software is present as Software As A Service (SAAS). SAAS is accessible through a browser [5]. Here, the company opts for a subscription-based commitment while SAP manages the software.…”

Section: ) Know the Technical Implementation Type Desired By The Clientmentioning

confidence: 99%

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Fit-Gap Analysis: Pre-Fit-Gap Analysis Recommendations and Decision Support Model

Imane¹,

Nourredine²,

Driss³

et al. 2022

IJACSA

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Enterprise Resource Planning (ERP) system has been defined as a configurable Commercial Off-The-Shelf (COTS) system integrated into multiple business functions. For most companies, adopting ERP has become necessary to maintain market competitiveness. However, ERP implementation is still critical because project success depends on multiple parameters and involves several stakeholders. This article deals with the Fit-Gap analysis stage, which is an essential step in ERP implementation. This study was carried out through a literature review and interviews with experts to gather information and support stakeholders toward a successful Fit-Gap phase. It presents a set of recommendations for clients and consultants to consider before starting the Fit-Gap Analysis phase, and it presents an approach, with a decision support model represented as Business Process Modelling Notation (BPMN) based on several parameters to be used during the Fit-Gap Analysis stage to bridge gaps. The results obtained are intended for clients and consultants to make the most rational decision to bridge gaps based on the recommendations found, the approach and the decision support models presented.

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“…The search for improvement led to the development of ES through model-based systems in which a model is built to make predictions about the problem situation, to the most recent form, case-based systems (CBSs) which find solutions through accessing and analysing previous cases similar to the current one (Bonissone, 1993;Mansfield, 1997: 13, Frangou et al, 1999. Dramatic increase in ES use within manufacturing organizations led to more rigorous assessment of their value, and recommendations (Guimaraes et al, 1995;Yoon et al, 1995) to increase the likelihood of project success and user satisfaction, including:…”

Section: Kbss In Marketing and Scenario Planningmentioning

confidence: 99%

Constructing a knowledge-based system to aid scenario-based strategic planning: an application to the European airline industry

Davies

Moutinho

Hutcheson

2005

Intell. Syst. Acc. Fin. Mgmt.

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This paper explores the use of scenario planning and the design of a knowledge-based system in strategic decision making, in the context of the European airline industry. Several innovative strategies were derived, as well as other key recommendations based on sound strategic reasoning, and participants testified to the effectiveness of the approach in stretching their thinking. The requirement to draft strategies as expert system rules, with reasons, was useful in clarifying thinking and achieving group consensus. This methodology, therefore, aids effectiveness of the scenario planning process itself, while providing a dynamic, accessible means of storing the resulting strategic thinking.

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Success factors for manufacturing expert system development

Cited by 11 publications

References 65 publications

Measuring ERP success: the ultimate users' view

Measuring ERP success: the ultimate users' view

Fit-Gap Analysis: Pre-Fit-Gap Analysis Recommendations and Decision Support Model

Constructing a knowledge-based system to aid scenario-based strategic planning: an application to the European airline industry

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