Studying Online Travel Reviews related to tourist attractions using NLP methods: the case of Guanajuato, Mexico

Guerrero-Rodríguez, Rafael; Álvarez‐Carmona, Miguel Á.; Aranda, Ramón; López-Monroy, Adrián Pastor

doi:10.1080/13683500.2021.2007227

Cited by 21 publications

(10 citation statements)

References 40 publications

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“…The results for this subsample were compared with the whole period to identify new trends in travelers’ comments. Recent research by Guerrero-Rodriguez et al (2021) compared differences in OTRs by examining different information attributes in the data set. More specifically, these authors developed three analyses: dividing OTRs based on their geographical origin (national vs international); identifying temporal changes in OTRs (holiday vs nonholiday seasons); and measuring the evolution in the number of OTRs over time (periods between 2002 and 2020). …”

Section: Methodsmentioning

confidence: 99%

Data mining to reposition a religious tourist destination in COVID-19

Vila‐López

Boluda

2022

IJCHM

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Purpose The positioning of a tourism destination can easily change due to external uncontrolled factors, such as a pandemic. In this scene, the purpose of this study can be summerized in two main points: to investigate the main topics associated with a religious tourism destination (Vatican City) before and from the pandemic crisis, and to identify potential topics that could be highlighted to reposition this tourism destination more favorably. Design/methodology/approach The information was extracted from Trip Advisor, specifically from the web Vatican City (7,152 reviews). This information was analyzed using text mining software applied to English text data. Findings The results show that the image of Vatican City has evolved, from a larger cultural, artistic and historical destination to a destination with a strong religious orientation, probably due to the growing influence of tourists and pilgrims in search of spiritual consolation in a global health crisis. New comments have emerged in the pandemic on topics such as Pope, Catholicism and love. Practical implications The authors recommend repositioning this tourism destination under what they have dubbed the umbrella of the three “Rs”: religion, renaissance and relaxation. Also, two outstanding attractions are frequently mentioned by tourists in this more spiritual scenario: Saint Peter’s Basilica and Sistine Chapel. Originality/value Studies about religious tourism are scarce, and those considering an urban city as a key religious tourism destination even more.

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Section: Methodsmentioning

confidence: 99%

Data mining to reposition a religious tourist destination in COVID-19

Vila‐López

Boluda

2022

IJCHM

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“…One method for achieving this is by analyzing online consumer evaluations (Mehta et al , 2023). Natural language processing (NLP) techniques can be used to extract and analyze pertinent data from these evaluations, yielding valuable insights into how the pandemic has affected theme park experiences (Guerrero-Rodriguez et al , 2023). In addition, the application of experiencescape framework (Pizam and Tasci, 2019) can provide a multidimensional perspective on the theme park experience.…”

Section: Introductionmentioning

confidence: 99%

“…yielding valuable insights into how the pandemic has affected theme park experiences (Guerrero-Rodriguez et al, 2023). In addition, the application of experiencescape framework (Pizam and Tasci, 2019) can provide a multidimensional perspective on the theme park experience.…”

Section: Introductionmentioning

confidence: 99%

Navigating the postpandemic theme park experience: an experiencescape perspective

Samuel Saragih

2023

CBTH

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Purpose The aim of this study is to ascertain the fundamental characteristics that influence the theme park experience during the period following the pandemic, using the experiencescape framework. Design/methodology/approach To obtain electronic word-of-mouth data, this research leverages Google Maps reviews and uses diverse Python libraries for computational and natural language processing-based analyses. Findings In the context of theme parks during a pandemic, visitors tend to convey favorable attitudes and engage in discourse pertaining to six primary themes or subjects, i.e. health and safety protocols, ride and queue management, sanitation measures, promotional pricing, family-oriented amenities and exciting escapades. Research limitations/implications This study highlights the continued relevance of the experiencescape framework during the COVID-19 pandemic and the dynamic nature of its five dimensions. Furthermore, it underscores the intricate interplay between these dimensions and advocates for a comprehensive approach to experiencescape management. Originality/value The research addresses a notable gap in existing literature by examining the pandemic’s impact on theme park experiences, using natural language processing techniques for insights gleaned from online reviews. In doing so, this study contributes a more profound and nuanced comprehension of the theme park experience in the post-COVID era.

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“…As smartphone applications are emerging on the market everywhere in the world, it is worth examining their impact in Romania, Dracula's brand region, where the smartphone phenomenon development is supported by internet connection speeds which are considerably higher here than in many other countries. Tourist-oriented applications such as Airbnb, Booking, Hostelbookers or Hostelworld are demonstrating humans' affinity for objective online reviews and rating systems [1][2][3][4][5]. Then, transport-related apps such as Skyscanner are offering precise search results in an efficient connectivity between international low-cost and standard flights, rapidly adapting to travelers' needs [6].…”

Section: Introductionmentioning

confidence: 99%

Rural Geosystems’ Future in the Smartphone World: The Inception of Romanian Tourist Sites

et al. 2022

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The present study aims to analyze the role of the advancement of smartphones in rural communities’ redefinition and future development opportunities. This paper explores how smartphone applications are transforming our cultural worlds as they are materially constituted in dynamic living Geosystems and virtually illustrated through collective stereotypical images. This research was carried out in Romania using Geomedia methodology, Google Earth datasets and unstructured interviews in order to assess the specific characteristics of analyzed locations and examine the impacts of technology’s evolution on rural communities. The results are as follows. Firstly, modern smartphone applications are providing the possibility for any rural Geosystem to sustainably adjust to modern technology, conserving its cultural values in the human–computer interaction. Secondly, many remote communities want to learn how to be found by worldly tourists within the touch of a smartphone display, and how to transform their traditional households in exquisite accommodations and share the daily life experiences for their families’ livelihood and communal wellbeing enhancement. Thirdly, there is an important tourism expertise deficiency and a considerable need for the valorization of local tourism potential in rural Romanian communities.

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Studying Online Travel Reviews related to tourist attractions using NLP methods: the case of Guanajuato, Mexico

Cited by 21 publications

References 40 publications

Data mining to reposition a religious tourist destination in COVID-19

Data mining to reposition a religious tourist destination in COVID-19

Navigating the postpandemic theme park experience: an experiencescape perspective

Rural Geosystems’ Future in the Smartphone World: The Inception of Romanian Tourist Sites

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