Studying Hospitality: Insights from Social Sciences1

Critical hospitality management research

“…Authors have reconsidered the scope and conceptual depth of hospitality research and have attempted to engage with a broader range of disciplines (cf. Lashley, 2008a;Lashley and Morrison, 2000;Lashley et al, 2007a;Lugosi, 2007aLugosi, , 2007bLugosi, , 2008Lugosi, , 2010Lynch, 2005;Morrison, 2002). Finally, academics have also reconsidered the nature of teaching on hospitality management courses and the need to develop a broader, critical approach to its study (Morrison and O'Mahony, 2003;Morrison and O'Gorman, 2008).…”

“…Advocates of different approaches are sometimes conceived as being members of disparate academic 'tribes' (Becher and Trowler, 2001), with incompatible norms, methods and approaches (Jones and Lockwood, 2008, Slattery, 1985. However, a growing body of work has demonstrated how alternative conceptual and methodological approaches can enhance hospitality management research (Hemmington, 2007;Lashley, 2008a;Lugosi, 2008;Robinson and Lynch, 2007;Morrison and O'Gorman, 2008). This paper builds on and contributes to this body of work by identifying how emergent, critical approaches, which encompass an array of methods, theories and philosophies (Wilson, Harris and Small, 2008), can develop a new agenda for hospitality management research.…”

“…Several commentators have highlighted the growing methodological and conceptual complexity of emerging work (Pizam, 2008;Rivera and Upchurch, 2008), while others have pointed to the broadening scope and theoretical diversity of contemporary research (Jones, 2004;Lashley, 2008a;Lashley et al, 2007a;Morrison, 2002). The development of diverse approaches to hospitality management research has led several commentators to distinguish between traditional and emerging forms (Jones, 2004;Lashley, 2008aLashley, , 2008bLashley et al, 2007b). Advocates of different approaches are sometimes conceived as being members of disparate academic 'tribes' (Becher and Trowler, 2001), with incompatible norms, methods and approaches (Jones and Lockwood, 2008, Slattery, 1985.…”

Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

“…22 The literature on the subject shows that service roles frequently demand displaying expected emotions, thus "there is more pressure for the service provider to identify personally with the role. "…”

Connecting entrepreneurship and education

“…In order to be offering a legitimate performance in the restaurant as a theatre, the actor must be in full control of his role and perform it with the greatest dedication. Achieving emotional harmony, where behaviour is congruent with the actual emotions ('not bad acting') is the desired state (Lashley 2008).…”