Study on Verbal abuse Experience of Dental Personnel in Dental Clinics and Hospitals

Son, Jung-Hui; Kim, Chang-Hee; Lim, Do-Seon

doi:10.5958/0974-360x.2017.00413.9

Cited by 1 publication

(1 citation statement)

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“…Verbal abuse has a direct positive influence on the turnover intention of garment workers in Indonesia. This is because verbal abuse can make the recipient feel attacked, disrespected, or insulted, which then negatively influences work attitudes, organizational commitment, and intention to stay (Budin et al, 2013;Son et al, 2017;Rowe & Sherlock, 2005).…”

Section: Conclusion and Implicationmentioning

confidence: 99%

The Effects of Verbal Abuse and Abusive Supervision Towards Turnover Intention Through Emotional Exhaustion: An Empirical Study of Garment Workers in Indonesia

Hanifah¹,

Pramesti²,

Wahyuni³

2021

Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019)

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Adverse workplace conditions, especially concerning the welfare of workers, can affect workers' perceptions of the organization. If the company fails to address working conditions that can meet the basic needs of workers, the consequences are higher turnover intention through emotional exhaustion experienced by workers. This study aims to determine the effects of verbal abuse and abusive supervision toward turnover intention through emotional exhaustion as mediation of garment workers in Indonesia. The research data were obtained by surveying 2897 garment workers in Java, Indonesia. The research method used Structural Equation Modeling. The results of the study show that emotional exhaustion partially mediates the influence of verbal abuse and abusive supervision on the turnover intention sequentially.

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Section: Conclusion and Implicationmentioning

confidence: 99%