Study on Implementation of Regulations on Delegation of Regent's Authority to Subdistrict Head in Probolinggo

Abstract

This study aims to analyze and describe the Implementation of the District Integrated Administrative Service (PATEN) policy in the Pajarakan District, Probolinggo Regency, as well as to identify the factors supporting the Implementation of the PATEN policy in the Pajarakan District, Probolinggo Regency. This study employs an explicative qualitative methodology. This study was conducted in Probolinggo Regency, East Java Province, particularly in the Pajarakan District, which is also a region where Probolinggo Regent Regulation No. 30 of 2015 is implemented. The results indicate that, on average, respondents are satisfied with the offered services; however, there are still deficiencies that must be evaluated to deliver the highest level of service. Thus, the system and procedure for implementing PATEN must conform to the established provisions. The proposed rules are based on government regulations and must be implemented by the applicable policies. The results of the subsequent analysis indicate that PATEN is hindered by factors such as the provision of inadequate facilities and infrastructure, the lack of responsiveness of officers in receiving customer complaints, the condition of solutions that are still difficult for customers to implement, the provision of less skilled and friendlier services, and the provision of time-consuming services. Still quite a while. However, there are also several supporting elements, such as the conformance of offered services to applicable procedures, the simplicity of meeting administrative requirements, and customer satisfaction with service receipt.