Study of Residential Real Estate Based on the Customer Satisfaction Index

Xiao-zhuang, Yang; Lin, Yuh-Lang

doi:10.1109/icmss.2011.5998224

Cited by 1 publication

(1 citation statement)

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“…Time, cost, and quality are three main factors for the success of every project [31,35,[50][51][52][53]. The majority of the studies in consideration to measuring performance areas were based on time, cost, and quality [11,31,[54][55][56][57][58][59][60][61][62]. But few studies have focused on the impact of other crucial factors such as customer satisfaction, budget, schedule, and project manager competence [11,12,18,19,27] on the project outcomes.…”

Section: Literature Reviewmentioning

confidence: 99%

A Review on Key Performance Indicators for Measuring Real Estate Project Success

Rani¹,

Singh²,

Taneja³

et al. 2021

IJSDP

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The purpose of this study is to find numerous key performance indicators for measuring real estate project success. A Systematic literature review was adopted to achieve the research objective. The main objective of a systematic literature review is to identify, evaluate, and synthesize existing research. A total number of "82" papers from ABDC journals and other journals and conference papers, including thesis, book chapters, were used to identify all the success factors. The study reveals that most of the previous studies have considered three-factor cost, quality, and time, but a few factors have taken other success factors such as budget, schedule, client satisfaction, project manager competence. So there is a dire need to explore additional determinants as the real estate project success is influenced by several other variables. After the systematic literature review there are many other performance indicators such as customer satisfaction, budget, manager qualification and schedule are becoming important for good performance of construction project. The findings of the study have numerous suggestions and these implications are not only for the educational area but also for the construction sector. The study provides a direction for construction organizations and the researcher's future studies.

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