Studi Pelayanan Dan Fasilitas Terminal Penumpang Bandar Udara Di Ibukota Provinsi Kalimantan Utara

Abstract

Provinsi Kalimantan Utara hanya memiliki satu Bandar Udara domestik yang berada di Kota Tanjung Selor yang bernama Tanjung Harapan. Oleh karena itu standar pelayanan dan fasilitas yang diberikan oleh pihak pengelola bandara haruslah sesuai dengan standar yang mampu menciptakan suasana yang nyaman dan kondusif. Penelitian ini menggunakan metode analisis deskriptif dan metode analisis IPA (Importance Performance Analisys), dalam analisis ini ada 36 atribut atau indikator yang menjadi tolak ukur dalam menentukan kepuasan penumpang terhadap pelayanan yang diberikan di terminal bandar udara tanjung harapan. Tujuan dari penelitian ini adalah mengetahui tingkat standar pelayanan terminal penumpang dan mengetahui tingkat kepuasan penumpang terhadap pelayanan terminal bandar udara. Hasil penelitian mengenai Standar pelayanan Terminal Menurut PM.nomor 178 tahun 2015 menyatakan bahwa hasil penilaian terhadap fasilitas proses keberangkatan dan kedatangan mendapat nilai 75 dengan predikat “B” (baik sekali). Metode IPA (Importance Performance Analisys) pada kepuasan penumpang terdapat 5 atribut pada kuadran I (prioritas utama), 17 atribut pada kuadran II (pertahankan prestasi), 10 atribut pada kudran III (prioritas rendah), dan 4 atribut pada kuadran IV (berlebihan).

Legal review of airport pass service at the airport authority office in region ii medan when entering the security restricted area

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The Impact of Complete Aviation Services on Airport Service Performance at Class III Numfor Airport

“…Currently, in Indonesia, there are only few researches to examines the development and utilization of airport facilities and their impact on service performance. Previous researchers put more emphasis on the level of airport service quality, which was analyzed using the SERVQUAL and Important Performance Analysis (IPA) methods, as done by Mansur et al (2020), andNugroho (2021). In addition, a few studies examined the performance of airport services from various stakeholder's perspective, such as passengers, airlines, and airport operators (Hong et al, 2020;Hong & Jun, 2006).…”