Studi Literatur: Robotic Process Automation

Abstract

Robotic Process Automation (RPA) adalah bentuk teknologi otomatisasi proses bisnis yang bekerja mengotomasikan interaksi dengan desktop GUI pengguna akhir. RPA akan meniru aktivitas manusia di dalam komputer dengan waktu yang jauh lebih cepat dan akurasi 100% tanpa "faktor manusia". Penelitian ini bertujuan untuk menyediakan sarana untuk memahami dan mendapatkan pemahaman tentang RPA. Dengan interaksi yang erat antara manusia dan robot, perusahaan akan dapat memberikan pelayanan yang lebih baik dan karyawan akan memiliki waktu lebih untuk mengerjakan yang lebih bernilai.

Peran Robotic Process Automation pada Sistem Customer Relationship Management

“…Penelitian selanjutnya mengenai peran Robotic Process Automation pada sebuah perusahaan dapat mempermudah pekerjaan manusia dengan cara mengotomasi banyak proses berulang (Fernando & Harsiti, 2019). Proses bisnis yang dilakukan di perusahaan di antaranya seperti mengkonfigurasi perangkat lunak robot ini dapat menangkap dan menafsirkan aplikasi untuk memproses transaksi, memanipulasi data, memicu respon, dan berkomunikasi dengan sistem digital lainnya.…”

Systematic Literature Review Impact of RPA Implementation on Company Performance

“…Robotic Process Automation according to several previous researchers, namely RPA is a form of business process automation technology that works to automate interactions with end-user GUI desktops [8]; RPA is a technological imitation of human workers with the aim of automating structured tasks in a fast and cost-effective way [9]; RPA is the automation of service tasks that reproduce work performed by humans [10]; RPA is a methodology for performing routine business processes by automating the way people interact, with multiple applications or analytics through a user interface and also by following simple rules for making decisions [11]; RPA is defined as "the automation of processes that mimic human interaction using technology to reduce low-value manual intervention and human touch in an auditable and controllable manner" [12]; RPA is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume repetitive tasks that previously required humans to do [13]; Techniques that result in the automated execution of administrative, scientific or industrial tasks using robotics as "a set of techniques related to the operation and use of automata (robots) in the performance of multiple tasks in place of humans" [14]; An example of preconfigured software that uses predefined business rules and activity choreography to complete autonomous execution of a combination of processes, activities, transactions, and tasks in one or more non-system related software to deliver results or services with exception management human [15]; RPA is a type of software that imitates human activities in carrying out tasks in a process [6]; RPA is a technology that allows computer software to mimic actions normally performed by humans interacting with digital systems to perform simple and repetitive tasks and business processes [1]; RPA is bot software that is trained to run repetitive and time-consuming jobs [3]; specialized software robots that automate high-volume, repetitive, rules-based tasks in an auditable and reliable manner (Automationanywhere.com); RPA is a technology that reduces employee workloads by automating repetitive, high-volume steps in processes (Nintex.com). [8] RPA is robotic software that is used to perform structured, routine, repetitive computer tasks and will be more optimally utilized if carried out in large volumes. Human activities on the computer will be imitated by robots, or also known as bots and with a much faster processing time, 100% accuracy rate, and work 24 h for 7 days and 1 week without getting tired and decreasing in ability.…”

Pembangunan Robotic Process Automation pada Sistem AOL (Studi Kasus: Astra Credit Companies)

“…Pada 2019 RPA yang merupakan teknologi otomatisasi proses bisnis yang bekerja seperti manusia namun pada RPA akan menirukan aktivitas manusia dalam komputer secara terstruktur, berulang dan dilakukan pada jadwal yang telah ditetapkan. RPA memiliki tingkat kecepatan dan akurasi yang baik dan mencapai 100%, dari hal tersebut RPA dijadikan sebagai salah satu teknologi terbaik pada saat ini menjadi salah satu solusi yang popular dikalangan IT [7], dengan adanya RPA perusahaan dapat meningkatkan kualitas dan standar kerja yang sebelumnya dilakukan oleh manusia.…”