Student Satisfaction of Quality Academic and Non-Academic Services During Pandemic Covid-19

Abstract

This study aims to describe the Quality of Academic Services, Non-Academic Services, student Satisfaction and measure the degree of closeness between the quality of academic services and non-academic services and student satisfaction from the 2019 class of Faculty of Teacher Training and Education FKIP, Universitas Kuningan. Descriptive correlational method was used in this study with a population of 267 students and the sample was taken based on the calculation of 160 students. This study used Random Sampling. The technique of data collection for this study was done by distributing questionnaires. The result of the calculation of the coefficient of determination of the influence of the Quality of Academic and Non-Academic Service on Student Satisfaction is43.7%, while the remaining 56.3% influenced by other factors that were not examined.