2014
DOI: 10.1057/kmrp.2013.22
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Structuring fragmented knowledge: a case study

Abstract: When the need to record and track the point of view of different actors in organizational processes becomes a key point for decision makers, a common representation of knowledge from different perspectives and a map of the situation and the decision and action needs could be useful. A methodology that easily and transparently integrates different 'soft' and 'hard' tools in a common knowledge structuring approach is proposed to deal with complexities and uncertainties in a socio-technical contest. The purpose o… Show more

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Cited by 13 publications
(7 citation statements)
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“…We used Mental-Modeler, a software widely adopted in social science studies (Gray et al, 2013), as well as stakeholder oriented studies (Gray et al, 2012). Given the nature of our study, we had to apply a simplified version of the model, identifying only cause-effect relationships and opposite-contradictory relationships as inspired by Norese and Salassa (2014).…”
Section: Analysis Of Textual Signalsmentioning
confidence: 99%
“…We used Mental-Modeler, a software widely adopted in social science studies (Gray et al, 2013), as well as stakeholder oriented studies (Gray et al, 2012). Given the nature of our study, we had to apply a simplified version of the model, identifying only cause-effect relationships and opposite-contradictory relationships as inspired by Norese and Salassa (2014).…”
Section: Analysis Of Textual Signalsmentioning
confidence: 99%
“…Formal processes are official procedures that govern the processing of knowledge sharing within an organization (Perez‐Soltero et al, 2016). These procedures outline methods of guidance, communication, training, and regulation when dealing with knowledge transfers (Norese & Salassa, 2017). The objective of formal procedures (e.g., agreed upon terminology) is to streamline the learning process and disrupt it as little as possible.…”
Section: Primary Factors Affecting Knowledge Sharingmentioning
confidence: 99%
“…Our interviews were conducted with a probing intent to corroborate the findings that emerged during the content analysis. Confirmations, negations, restatements, clarifications, and ambiguities that neither confirm nor deny a topic were emphasised (Norese and Salassa 2014). An official invitation was sent to the 124 organisations involved in the eight metaorganisations.…”
Section: Step 3: Triangulating the Datamentioning
confidence: 99%