“…There have been extensive studies on group support systems (GSS) and collaboration technologies in the past few decades. Some focused on theoretical, management, and technical aspects of GSS (e.g., Jessup & George, 1997;Walsh & Dickey, 2004), whereas others investigated the use of GSS and its impact on collaborative processes and outcomes, such as GSS adoption (Van Hillegersberg & Koenen, 2014), the use of GSS for knowledge management (Wang, Ding, Liu, & Li, 2016;Pyrko, Eden, & Howick, 2019), and the effect of group member and communication characteristics on group performance (Dennis, Wixom, & Vandenberg, 2001;Kim, 2006;Wilson, Griffin, & Jessup, 2010;Nahartyo & Utami, 2014).…”