Structural Reform Policy: Privatisation and Beyond—The Case of Greece

Staikouras, Panagiotis

doi:10.1023/b:ejle.0000028642.76954.5a

Cited by 9 publications

(5 citation statements)

References 34 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The action plan, however, faced a number of obstacles, mainly due to bureaucratic constraints, which effectively annulated its implementation (Staikouras, 2004;Liaropoulos et al, 2008;Spanou, 2008). It was eventually surpassed by the EPBD, which had to be incorporated in the national legislation by 2006.…”

Section: Sustainability In the Hellenic Building Sectormentioning

confidence: 99%

Energy efficiency in the Hellenic building sector: An assessment of the restrictions and perspectives of the market

et al. 2010

View full text Add to dashboard Cite

Section: Sustainability In the Hellenic Building Sectormentioning

confidence: 99%

Energy efficiency in the Hellenic building sector: An assessment of the restrictions and perspectives of the market

et al. 2010

View full text Add to dashboard Cite

“…The ongoing increase of global competition and market liberalization, the revolution of information technology and the emergence of the knowledge society, have led in the According to Staikouras (2004) and O'Driscoll et al (2002), Greece is characterized by a high level of bureaucracy and a burdensome regulatory framework, since numerous regulations, because of their complexity and uneven application by most civil servants, are not transparent at all. These observations are supported by various recent polls and opinions expressed unanimously throughout the global press (Business Insider, 2013;Ekathimerini.com, 2012;GR Reporter, 2013;The Globalist, 2012;The New Athenian, 2012;The New York Times, 2011).…”

Section: Introductionmentioning

confidence: 99%

Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece

Chatzoglou

Chatzoudes

Vraimaki

et al. 2013

International Journal of Productivity and Performance Management

View full text Add to dashboard Cite

Purpose -The purpose of the present study is to measure the level of public service quality in a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece. CSC is a public service organization created in 2002, aiming at providing assistance to all citizens and reducing the bureaucracy of the Greek public administration. Moreover, the present study aims to underline the importance of citizen participation in service planning and provision processes, thus providing an additional dimension to the "New Public Management" (NPM) discipline that has recently found itself under serious critique. Design/methodology/approach -The present study utilized a slightly modified SERVQUAL instrument that was distributed to citizens visiting a representative sample of CSC branches. More specifically, 221 CSCs were visited by the members of the research team (20.35 per cent of the total population) and 843 usable questionnaires were collected from citizens. Random sampling techniques were used in order to acquire a representative and reliable sample. Findings -In brief, it is found that, although citizen expectations are not met in three of the five SERVQUAL dimensions, the overall service quality performance is well above average, allowing one to claim that CSCs have achieved their initial target. The gap scores for the dimensions of empathy and responsiveness were positive, while the same scores for the dimensions of tangibles, reliability and assurance were negative.Research limitations/implications -The use of the SERVQUAL instrument has been a subject of critique by various authors. Its ability to measure service quality has been supported by many and disputed by few. The present study analytically examined the validity and reliability of the instrument, so as to ensure that its use successfully fits the public service environment. Practical implications -The paper makes an analytical effort in order to point out areas that managers and policy makers should emphasize in order to increase the level of public services. Certain practical implications are offered in the final part of the paper. Originality/value -CSCs are, according to the best of the researchers' knowledge, a worldwide innovation only implemented in Greece. Hence, their examination may serve as a guiding light for other countries suffering from public sector inefficiencies. The methodological contribution of the paper lies in the implementation of the SERVQUAL instrument in the context of public services and its subsequent validation with the use of exploratory and confirmatory factor analysis. On a theoretical level, the present paper enhances the current literature with a paper that argues that citizens should actively participate in the processes of service planning and service provision.

show abstract

“…There is broad consensus that policies such as the dismantling of employment safeguards, the lowering of labour costs, the reduction of protectionism, the expansion of credit liberalisation, the deregulation of the market, and the privatisation of public services, all of which challenged middle-class interests, were effectively introduced in Greece only after the 1980s, and were applied slowly and far less thoroughly than amongst the majority of OECD member-states (see, e.g., Staikouras, 2004;Pagoulatos, 2006;Tsakalotos, 2008;Spanou, 2008;OECD, 2010a). The most compelling illustration of the country's 'low reform capacity' has been the diluted output of repeated attempts since the 1990s to restructure the pension system (e.g., by extending the retirement age, raising contributions levels, and lowering pension ceilings) (Featherstone & Papadimitriou, 2008: 114).…”

Section: The Flexible and Under-regulated Economymentioning

confidence: 99%

What’s neoliberalism got to do with it? Towards a political economy of punishment in Greece

Cheliotis¹,

Xenakis

2010

Criminology & Criminal Justice

View full text Add to dashboard Cite

Structural Reform Policy: Privatisation and Beyond—The Case of Greece

Cited by 9 publications

References 34 publications

Energy efficiency in the Hellenic building sector: An assessment of the restrictions and perspectives of the market

Energy efficiency in the Hellenic building sector: An assessment of the restrictions and perspectives of the market

Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece

What’s neoliberalism got to do with it? Towards a political economy of punishment in Greece

Contact Info

Product

Resources

About