Strategy, organization structure and success in the lodging industry

Strategic management research in hospitality and tourism: past, present and future

“…This work delineated between strategy implementation-based context and process variables in the US multiunit restaurant setting. As pointed out earlier, Schaffer (1987aSchaffer ( , 1987b and Tse and Olsen (1988) also empirically explored the structure construct which paved the way for the work by Schmelzer and others in the 1990s. Further exploration of this construct came about through the identification of core competencies influenced by the work of Barney (1991) and others in the mainstream.…”

“…Successful outcomes denote the viability of the model from a holistic perspective within the hospitality and tourism context. To elaborate, Schaffer (1987aSchaffer ( , 1987b) focused on identifying the effectiveness of Miles and Snow's typology (prospector, analyzer, defender and reactor) in differentiating between the levels of lodging firms' performance. In addition, Shaffer also included structure and its match with strategy in explaining firm performance.…”

“…Whereas West's (1988) objective was to study the relationship between environmental scanning, strategy and performance in the restaurant industry, Tse (1988) included strategy, structure and performance as part of the model using the same setting. The inclusion of the structure-related construct in Tse's study (along with Schaffer, 1987b) could be considered as one of the earlier empirical attempts to capture firm or organizational structure-related variables in any empirical work within hospitality and tourism strategy research. West's aim was to explain the difference in firm performance (i.e.…”

Labour market and skills needs of the tourism and related sectors in Wales

“…However, destinations pose specifi c challenges for managing service delivery and quality because of the fragmentation of customer experiences through contact with multiple intermediaries (Baum, 1995). The service encounter is often spontaneous and variable and responsibility for high-quality service provision falls on frontline staff (Schaffer, 1984;Mattsson, 1994). Employees must understand and be committed to service quality goals, as well as having skills, knowledge, attitude, authority and personality to deliver a high-quality service.…”

Successful Growth Strategies of Three Chinese Domestic Hotel Companies

“…Several scholars have examined business level strategies in the hospitality industry using Porter's generic strategic framework. Schaffer (1987) tested the relationship between structure and strategy of hotel organizations and the characteristics of competitive strategies in the lodging industry (Schaffer, 1987, Schaffer, 1984, Schaffer, 1986. West and Anthony(1990) examined the strategies of 65 restaurants' and classified them into five strategic groups.…”