Strategies to support health professionals in the condition of second victim: scoping review

Abstract

Objective: To map and analyze the knowledge produced about strategies aimed at promoting support to health professionals in the condition of second victim. Method: Scoping review, developed in portals, databases and academic websites, whose inclusion criteria were articles and materials indexed in the respective search sites, between January 2000 and December 2019, in Portuguese, English and Spanish. The findings were summarized and analyzed based on descriptive statistics and narrative synthesis. Results: A total of 64 studies were included, 100% international; 92.2% in English and 50% from secondary research. The support strategies were grouped into four categories and most of the studies referred to the use of the forYOU, Medically Induced Trauma Support Services and Resilience in Stressful Events programs and the interventions represented, through dialogue with peers, family, friends and managers. Conclusion: Support strategies for the second victim are pointed out in international studies and mostly developed through programs/services and interventions. It is recommended to develop studies to learn about the phenomenon and to structure feasible support strategies in Brazilian health organizations.

Key factors for effective implementation of healthcare worker support interventions after patient safety incidents in health organisations: a protocol for a scoping review

“… 21 Most of the support strategies that have been internationally adopted are programmes and interventions. 21 The common goals of established support programmes are to reduce the psychological distress of second victims due to incidents and to foster coping strategies. 2 We can find different formats for support interventions/programmes, such as online programmes, peer support programmes, specific support tools and resources for healthcare providers.…”

“…Most of them are offered by a multidisciplinary team, preferably by professional peers, with similar experiences. 21 …”

Key factors for effective implementation of healthcare workers support interventions in health organisations after patient safety incidents: a protocol for a scoping review

“…There is a growing body of published evidence that is already focused on second victim support programmes and other types of support interventions in health organisations for healthcare workers who are physically and/or emotionally affected by patient safety incidents. A preliminary search related to this topic revealed two recently published scoping reviews [17,31], a systematic review [2] and a meta-analysis [32]. The main focus of the published studies has been to describe health professional support interventions and resources along with their benefits for second victims and challenges in their implementation processes.…”

“…Health organisations should be responsible for providing tools and training to support healthcare workers after an incident occurs during healthcare, thereby contributing to a learning environment and safer healthcare [17]. Most of the support strategies that have been internationally adopted are programmes and interventions [17].…”

“…Health organisations should be responsible for providing tools and training to support healthcare workers after an incident occurs during healthcare, thereby contributing to a learning environment and safer healthcare [17]. Most of the support strategies that have been internationally adopted are programmes and interventions [17]. The common goals of established support programmes are to reduce the psychological distress of second victims due to incidents and to foster coping strategies [2].…”